GKG.NET Complaint - Beware of GKG's webhosting services
First, let me introduce myself, I live in Indonesia and We run an non profit website that provide some information about cellular and about Catholic religion for children in Indonesia.
At May, 2nd 2008 I apply GKG's economy plan webhosting services, and everything seems Ok, until next 2 days, I realize that there are many mails that I'm not receive (mainly email from Indonesia), also I cannot access my website thru my office internet access.
After talking to their support, then they told me that there are many Indonesian IPs blocked to access the place where my web hosted, I just surprised with that cause it's not mentioned earlier when I apply.
So I ask them to release all blocked IPs since I run the website especially for all people in Indonesia, so if they cannot access my website, then it's will be serious problem.
But after some email asking to release they said that they cannot risk their services to release those IPs, so I ask them to terminate and cancel my subscription to GKG's services and also ask for refund cause their services has some hidden policy (blocking many IP) that not told to me when signing in, I'm not asking for full refund even it's still running less than a week, I consider that I already use a few days of GKG's services.
Meanwhile I relocate the webhosting to other services and run just fine, but later GKG's person said that they release the blocked IP's and also lock my domain registration (I just transfer the domain also to GKG), About domain I don't mind they locking it, cause usually after transfered domain will be locked about 60 days, but they said this will lock domain for 5 months for trading with released blocked IPs.
If I still not move my site to other hosting services, then all is Ok, but I already said before to them, cause they cannot release the blocking, then I already moved to other webhosting services. Now they accept my first request after they said "NO", so this is very silly, I urge them to refund my money as much as they can, cause I don't use their services anymore (except the domain hosting), and also for domain I ask then to release it immediately after 60 days, not 5 months for trading to the open IP blocking, cause they blocked or not don't affect my site anymore cause I'm not using their services.
Untik today they still not reply my last email, so be careful for subscribing to GKG services, ask them before you signing up, whether they have special hidden policy or not.