General Motors Informative - Product quality/warranty
WACO, TEXAS -- In May of 2004, I purchased a new GMC Sierra 4wd estended cab pickup. From the begining I experienced a loud "klunking" noise from the drive train, and contacted the dealership and the factory for repairs.
Long story short -- GM informed me that they and their engineers determined there was nothing wrong with the vehicle even though there were thousands of comaplaints about this same problem.
I then contacted the BBB AUTO LINE claim division and they inturn got on GM's case to the point GM offered me a settlement. That settlement was an extended warranty for the Transmission/drive line/4WD unit for 100,000miles or until 1 June 2012. Based on the contents of that warranty, I accepted there settlement.
Recently I have experienced problems with the 4WD on my Pick up. Expecting that the problem would be covered, I had a dealer in my town repair the problem, and to my surprise -- GM REFUSED TO HONOR THEIR SETTLEMENT AGREEMENT!!!!
Repeated phone calls to GM referring them to their own settlement agreement has fell on deaf ears. GM could care less.
My vehicle is now out of the factory warranty peried (36 months/36,000miles), and GM has played the corporate power game with one of there many, many dissatisfied customers.
Even with a valid warranty GM refuses to abide by their terms and conditions....Never again will I purchase a GM vehicle...