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Joann's Fabric and Crafts Complaint - I'll never shop Joann's Fabrics again

Review by CFM on 2008-05-13
COLORADO SPRINGS, COLORADO -- This company has NO customer service ! I received a lovely gift from my sister - about $75. of product from joann.com. I already owned some of the product and so went to my neighborhood store to return it. - NO WAY.
They are two entirely separate businesses, I am told. SO I have to pay shipping to return to the website. Sooooo.... I go to the website. which
says that they will credit the original credit card - which I don't want 'cause I don't want to tell my sis that I am returning her gift ! Soooo, I write to customer service (email from the website) and never receive an answer. They also tell you on the website NOT to write again - they will get to you !
I gave away the duplicate items to friends and will NEVER EVER shop in any Joann's again. Do they really think that I can't get everything I need and want in loads of other places ??!!
Comments:3 Replies - Latest reply on 2008-05-14
Posted by sarahnkrystal on 2008-05-13:
Sorry that you had problems, but that is the way most businesses work nowadays. Internet and regular companies aren't connected and they made every possible attempt to accommodate you as a customer. It just wasn't enough for you.
Posted by Ponie on 2008-05-13:
Soooo I agree with sarah.
Posted by jenjenn on 2008-05-14:
I agree with Sarah and Ponie.

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