ANTOnline Complaint - Lousy Customer Service
I will never buy from ANTOnline again! Delivery was slow, and emails were answered even slower and customer service was unbelievably unhelpful and rude. Even after asking for a supervisor I got nowhere in the return process. I was given a defective product and they refused to take it back because I had opened the package. (how else would I have known it was defective???) I work from home in a virtual call center and depend on my equipment to work. That's how I make my living. If my equipment doesn't work properly I lose hours and productivity. That's why I was stunned when they actually told me to wait 15 days for the warranty to run out and contact the manufacturer. Was I supposed to just not WORK for 15 days or what?
That "great" deal cost me a fortune in lost hours and productivity. Not to mention lost moments of my life for the aggravation of dealing with unreasonable customer service people. NEVER again will I mistake a "great deal" for what it really is, a fly by night company trying to pawn off junk to unsuspecting customers.