Commerce Bank Complaint - Overdraft Fees
CHERRY HILL, NEW JERSEY -- I have been a customer at Commerce Bank for less then a year now. I have had nothing but problems with them from the start.
To begin with, my pay check is direct deposited into my account on Thursday at midnight. If for any reason, a check clears the account on Friday, they bounce it. Yet, I can go the ATM and take out any amount of cash I choose on Friday.
Also, my biggest complaint is the fact that what I see on line is not what they see in their offices. There have been numerous times wherein I have received a NSF fee and there are no negative balances in my account. The little note they send you to inform you of this "overdraft" states that my account is negative.
I check my account every morning. I do not see any negative balances. Yet they somehow find a way to create one and charge me $35.00.
I have called the bank on numerous occasions. To no avail. They state that the balance does not matter.
I have even gone as far as to write letters to the President of Commerce Bank Dennis DiFlorio.
For anyone who is interested his email is firstname.lastname@example.org.
I did get some relief from him as he did refund my fees on 2 occasions. But after that, it was a losing battle.
I have also filed a complaint with the Comptroller of Currency in Texas.
If anyone is interested in a class actio suit, please let me know. They are really ripping us off
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