Dish Network Informative - HD Channel Package Comparison
TUCSON, ARIZONA -- I am not currently a customer of Dish Network, and do not believe I will be. I was reviewing the HD channel packages and trying to determine the difference between the HD Essential and HD Ultimate. The cost difference is $10 per month, so I wanted to see what am I would pay the extra $10 for.
After being frustrated with trying to determine the difference between the two on their website, I clicked a link to customer service to ask them directly. The link requested my full name, address, phone number and email address. Also if I had been a Dish Network subscriber in the past. I did not want to furnish all that personal info just to compare packages, so I gave my first name and email address only.
I complained of the difficulty of the website to navigate and to obtain what should be obvious information. I asked for a comparison of the two packages, or a location on the website that would provide that comparison.
The Customer Service rep replied that they would provide the info, but only after I furnished the missing info the form had requested, complete name, address, phone number, and if I had been a previous customer.
I replied that I would not provide the personal info only for the purpose of obtaining basic product info. The CS rep again replied with the same request for info, obviously ignoring my comments and being rude.
I was a Dish Network subscriber for about three years, and really liked them. A friend of mine was also a Dish Network subscriber and switched from them to Direct TV about 2 1/2 years ago. He told me that he got a real good package deal from Direct and suggested that I do the same, stating that he had really increased picture quality with Direct.
I decided to investigate it and make the change to Direct also. After thinking it over, I decided to call Dish and see if they would like to upgrade my equipment instead. I spoke to a very young sounding CS rep at Dish. She listened to me and then said no, they would not be interested in upgrading my equipment, even afer three years of loyal service, and all invoices paid on time.
So, I decided to go with Direct TV afterall. I called them and scheduled the installation.
I called Dish to cancel my service and was asked by a much more professional sounding CS rep why I was cancelling my service. I told them of my experience with my previous request and CS rep and was told that was a mistake, they would have been glad to upgrade my equipment if I signed a new contract. I told them that I would have been glad to do that. However, I had already scheduled Direct TV and told Dish I would continue my install with them. She offered a couple more incentives, saying they wanted to do what they could to keep good customers. However, I stuck with my decision and Direct TV installed.
I have regretted it ever since. I like Dish much better, their online guides (the heart of satellite TV as far as I am concerned) and their on screen movie ratings. My wife and I virtually do all our viewing on TCM, and love the classic movies, so the ratings are nice to have.
I had also noticed on the website recently that Dish has a feature to add a hard drive to the DVR receiver. You can add up to 750 gigs of additional hard drive and access it through your on screen menu for the DVR. I really like that idea. I also notice other features that Dish now has that Direct does not. So, what I am leading up to is, that I was really interested in changing to Dish, as I am now changing to HDTV.
The rudeness of the CS rep has really put me off. It is ridiculous for her to stay the course on her request to gather the personal info. I am not giving the personal info until I have made a final decision to schedule new service. I am amazed at the lack of professionalism in so many CS reps. I long ago accepted the ineptness of CS reps due to lack of training. So many companies do the training on the job and do not sufficiently prepare reps to do a professional job. However, I will not accept rudeness and hatefulness from someone I am considering doing, or am doing business with.
I will delay my decision to upgrade my system to HDTV if necessary. I will wait for Direct TV to come up to speed if need be. But I will NOT be kicked around by some hateful CS rep. If people do not like dealing with the public, why do they accept jobs that place them in that position? I will never understand it.
Anyway, that's my experience with Dish and they can keep their HD equipment in their warehouse. I am patient and willing to wait. That is my way of dealing with rudeness. Simply turn my back on it. Well, that's my vent. Thanks.
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