Best Buy Complaint - Beware Of Fraudulent Price Schemes
AMHERST, NEW YORK -- Against my better judgment, my family elected to "stimulate the economy" last weekend. After much research on the subject of HDTV, we elected to buy a nice Panasonic plasma TV. Only $1350.00! After a little checking around we found that the apparent best deal would be at Best Buy, where we not only could purchase the TV for $1350, but we also would receive 3 free Blue Ray movies, $100.00 off on a SONY Playstation 3 (which can play Blue Ray movies), and a FREE ($300 value), "At Home" calibration from the Geek Squad.
After reminding the rather prickish salesman about the free DVDs, we bought the deal. So, after a little drama involving a supposed "manager" at the cash register (you won't be able to know or see what's going on), he rung us up and swiped our debit card. Bam! $2045.00. "Thank you, we'll have the TV brought right up front, just pull up your vehicle," said the salesman as soon as the transaction was completed.
"Wait a minute," I said,"this doesn't add up. $1350.00 for the TV, plus $80.00 for a stupid cable that you need, plus $300 (regularly $400) for the Playstation - this only adds up to $1730.00 - why are we being charged $2045.00?".
Well sir, at first he blamed it on sales tax. When that didn't work I asked to go over the receipt. It was totally confusing and convoluted. The first thing it showed was that we payed $1500 for the TV. Well according to the salesman, there was a little "trouble" getting the computer to recognize all the sales prices and thus, the manager was needed during ring-up. Then he began to explain how an extra $50 was taken off the Playstation, and $50.00 taken off the supposed FREE calibration which they had to show on the receipt for accounting purposes, etc., blah, blah. After explaining to him again that it didn't add up, he simply said told me, quite gruffly, that I'll have to bring the receipt to customer service and deal with it (why me, why not him?).
Then he left and we never saw him again. At the customer service desk they worked some supposed "magic" and got the price almost down to where it should have been. Of course, it was entirely all our fault - we apparently forgot to specify that we actually wanted the discount price on the TV (they honestly did say this!). When we left with our TV, we had got the price down to within $20 of what it should have been. She insisted that we had to pay $20.00 sales tax on the "Free Calibration," claiming that we still had to pay the tax on it (I will be resolving that issue soon.) The point is, they are obviously employing confusing and convoluted sales pricing schemes that nobody can possible figure out.
Watch out! Or you may end up getting "stimulated" during your stimulus spending spree like I did. The hairs on the back of my neck are still stimulated.