Key Bank USA Complaint - Erroneous/Excessive Overdraft Fees
I have had money stolen from key bank for the last time! I deposited a check for over 1200$ in my account on Friday. I understand the difference between an available balance and a current balance...My available balance (as they only allow 100$ of your money to be avail. for 24 hours) was about 130$. From that point I made 3 small purchases, totaling less than 50.00. Everything in my account was great, until four days later when I noticed they posted a 100.00 credit card payment. The payment was posted on Tuesday, and dated for Friday. I called, and they told me that this charge was always there and authorized, so my actual available balance was about 30 dollars, even though the ATM and online banking told me otherwise. I asked them why I was not able to see that reflected on ANY information that they provide in regards to available balance. They had no answer for that. They also refused to take of the 105.00 in overdraft fees. Mind you, I have over 1200 in my account when the fees were posted.
Key bank has SOUR business practices, and they blatantly steal from their member, with no remorse or regard. I am in the process of cancelling all of my checking and savings account with them. DO NOT USE THIS BANK!!!!