DHL Informative - DHL LOST MY PACKAGE - DELIVER
FREDERICK, MARYLAND -- My name is Carolina Garcia
I sent a package to Mexico from Washington D.C on October 1st 2003. The package arrived safe to Mexico city but then some customs problems delay the delivery. As this problems were getting bigger I asked the DHL person in Mexico to return the package to USA (October 6) . Finally, the next I was advised that I could get my package delivered in Mexico , for that reason I contacted DHL USA because they need it to send an e-mail to Mexico city asking them to release the package (October 7 at 11:00 A.M) the lady in charge told me there was not any problem, that my package was going to be deliver, but October 8 it didn't happened, my package was sent to USA at 3:00 P.M. I was so upset because I did everything right. After that here is what happened
October 10, 2003 07:07 Camp Springs, DC - USA Arrived at DHL facility
October 10, 2003 10:00 Washington D.C., DC - USA Shipment arrived at wrong facility. Sent to correct destination
October 10, 2003 14:39 Camp Springs, DC - USA Departing origin
October 10, 2003 14:39 Camp Springs, DC - USA Transferred through Camp Springs, DC - USA
October 13, 2003 17:45 - Departing origin
October 13, 2003 17:45 - Transferred through -
October 14, 2003 07:40 - Arrived at DHL facility
October 14, 2003 07:40 - Shipment arrived at wrong facility. Sent to correct destination
October 16, 2003 17:42 - Departing origin
October 16, 2003 17:42 - Transferred through -
October 17, 2003 08:00 - Arrived at DHL facility
The package was not getting the source destination. At this point I wanted to died. This package has a presents for my mother birthday witch was on October 12!!!!!! Is obvious that I started contact DHL since October 10 asking for my package, always told , everyday, that my package was going to be deliver that day (it never happened!!!)
Anyway, after that I contacted the DHL supervisor (Esther L) asking her to put that package back to Mexico! I explained her everything and told her that DHL still had my package and they will be responsible for delivering my package again to Mexico City, She told me she was going to take care personally (October 17). Then I tracked the package and it says that it was finally deliver, but, where? Because it says that Mr., SMITH received that package, why? My family last name is GARCIA. I contacted Esther again and she told me that the package was delivered to FREDRICK,MD, my house in USA!, she saw that they made a mistake and asked to retrieved the package from my house, by the way, nobody was at my house in FREDERICK,MD, that was another mistake, the delivery guy delivered that package to my neighbor and then retrieved it from him. After retrieving the package (October 17) they supposed to sent it to Mexico city ,under DHL responsibility, .
October 17, 2003 08:25 - With delivery courier
October 17, 2003 11:37 - Consignee premises closed
October 17, 2003 15:20 - Scheduled for delivery
October 17, 2003 17:48 - Departing origin
October 17, 2003 17:48 - Transferred through -
I was calling every morning to check the status of my package and what was my surprise!!! The package seems to be going to Queretaro, MEXICO, I was told that the ZIP CODE says it has to go to Queretaro, but why? The first time they read the ZIP CODE o.k and what was the problem now? The tracking shows the last update as October 21 and it says that they shipped to the wrong facility.
October 21, 2003 11:10 Cincinnati, OH - USA Shipment arrived at wrong facility. Sent to correct destination
October 21, 2003 15:01 Cincinnati, OH - USA Shipment arrived at wrong facility. Sent to correct destination
As today,October 28,they are looking for that package but they can not locate it. Why? How can you lost a package just like that? And now, when I go to their web page www.DHL.com and put my AIR WAY BILL number and I am getting the following message:
No Result Found for your DHL Query. Please Try Again.
I am so concern because I didn't insurance my package the first time, but it arrived O.K. But the second time, since DHL was messing up with my package as you can see, always delivering to the incorrect address ( and I still asking me why if the address was correct? ) and it was DHL responsibility they should pay everything that was inside that package, it is one month and all the history of the package is "DELIVERY to the wrong facility". I hope some one can help me because , DHL should take full responsibility, I was told that DHL will pay me only 100, but that package is worth $850. That is why I still hoping you can find my package and not go to the next step (start the LOST process) because I want DHL to take full responsibility of this case.