Apple Computer Inc Informative - Questionable Product / Even More Questionable Customer Service
I received a new iMac with Leopard 10.2 in April 08 that couldn't connect to the internet. Tech support asked me to re-install the O/S but it kept getting an unrecoverable error. The Genius bar could not fix it. I returned computer to Apple; the replacement was the same way. Asked for refund but Apple can't figure out how to do the refund internally because I bought the computer through the Sales department and the replacement was provided by Apple Care and those two entities can't agree who and how to give me a refund. This has been the worst computer buying experience I've ever had. When the first machine had to be replaced they told me to drive 2 hours to the nearest Apple store for replacement and guaranteed I'd be taken care of.
Arrived at Apple store and they didn't have a computer to give me and couldn't fix the current one. It just got worse from there; massive confusion at Apple on who does what with a return/refund and how to do it.
Apple is on the brink of becoming the next Microsoft. You've been warned.