Enterprise Rent-A-Car Complaint - Lazy And Fabricating Sales Rep Needs To Quit His Job!
COLUMBUS, OHIO -- Today, May 14, 2008, I rented a car because I had scheduled to dropped off my vehicle to the dealership for maintenance. My insurance set me up with these folks because my car was recently hit. The Enterprise rep was there to pick me up in the 8am as asked too, but it really didn't matter because he hadn't done his job before I arrived. The reservation was set two days before then, and I was told I would receive a mid-size car. Yes, the sales rep was polite, and even tried to be more polite when it was time for him to offer the vehicle, so that I could get onto work this morning. He asked me if I wanted the black Pontiac G6? I asked what other cars do they have because I was told I would get a certain one? He looked around and said I could clean up the SUV I picked you up in. I said what's the gas mileage? He says 17 mi, and the G6 30 mi. I asked if he was paying the gas for the SUV....GAS prices are outrageous! No other car was available, so I agreed to the G6.
He then got the contract and we took a look around the car. Once the door was opened. I noticed that it was filthy! He suddenly became blind and said it looked clean to him. I strongly said. You know good and well this car is not clean, and hasn't been cleaned. I asked when was it returned? He says last night (After the store was closed and the customer dropped the key in the box and parked it). I said, look at all of the dirt on the floor and the seats. He said I can have them sweep it for you again....I said again!!!! It wasn't cleaned before you brought it out here. He took it to the back to get it vacuumed.
He came back, and I said, you can smell the dirt, but the floor looks a little better. I proceeded onto to work, only to get out of their parking lot and turned around to go back to the EP company; I checked the dashboard, found the last customers contract with their name, the reps name, and also the customers insurance company's information, all in my view. I went back and signaled for the lazy rep to come back outside. He comes to the window, and I ask him again. So when was the car cleaned? (He didn't answer just looked dump-founded), I said between last night when the store was closed and 8 a.m. right! (my statement). I asked do you usually take the previous customers contract information out when you clean the car? He said yes usually. I said then why is the previous customers information still in the dashboard and the car is still filthy??? He looked and put his head down, took the contract and walked back into the building saying nothing.
I repeated again, THIS CAR IS FILTHY, THIS IS A SHAME, AND YOU NEVER EVEN CHECKED IN THIS CAR TO MAKE SURE IT WAS CLEAN BEFORE YOU SHOWED A CUSTOMER. I had to bring the car to work and clean it on my lunch hour, so I could at least breathe freely while driving. This makes me wonder what type and level of sanitary guidelines he uses for his own daily life and surroundings, or either he just hates his job. And if so, then searching for another one that doesn't involve interacting with people would be a fantastic idea! He had on eye-glasses and still couldn't see all of the dirt. Hummmmmmmmmmmmm, I must have had stupid written on my forehead. LOL!