Penske Truck Rental Complaint - Beware of Penske Truck Rental - Truck Rental Quote

Posted by Noneill on 2008-05-15:

You should fight that with your bank. Getting a quote and making a reservation are two very different things.

Posted by tnchuck100 on 2008-05-15:

NEVER give ANY company direct access to your checking account! NEVER!

As soon as they asked for credit/debit card information I would have scratched them off the list.

File a fraud claim with your bank.

Posted by tlively on 2008-05-17:

I am a Penske Agent and to be honest, I find this story to be a bit hard to believe. A quote certainly does not require any kind of credit information. We do ask for a credit card for a confirmed reservation. Prior to your confirmed reservation you will normally receive two additional phone calls confirming your pick up and the truck you have requested one from the area office and one from the local agent. If truck's were in short supply and your reservation prevented us from serving another customer then maybe your reservation fee would be forfeited. However, even that case is fully reversible by the district manager if you have a reasonable explanation. The cut the agent would get for doing as this person suggests is so small as to be laughable. There is no way it would be worth the grief.

Posted by AK333 on 2008-11-21:

I am also a Penske Agent and can confirm you do not need credit card details to get a quotation. Often on local reservations we do not hold credit card information, however on one ways a small deposit maybe held. I would absolutely contact the Penske district office from which you received the quotation from and put in a formal grievance. I would never charge any customer wrongfully without correction I would hate to think any other associate anywhere in the country and beyond would.

Posted by Harima on 2010-03-16:

Well I just got off the phone with a Penske agent (literally 5 minutes ago) and they in fact DID ask for my credit card information. She said that nothing would be charged (and even "promised") but I wasn't going for it. I just simply said I wasn't comfortable giving that information, especially since my move isn't for months and I was just calling to get a quote, which she then stated that she could set it up as a "cash" reservation and that I could call and change it within 48 hours of the set date for the reservation. You should have gone with your gut sir and either walked away when they asked you for the info, or just simply stated you weren't giving it up :-)