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Happy Camper RV Rentals Complaint - Rent Elsewhere! - RV Rentals

Review by Un-Happy Camper on 2008-05-14
RIVERSIDE, CALIFORNIA -- I rented a toy hauler from Happy Camper on May 1, 2008. About 50 miles out of town on May 2, 2008, we stopped to check a tire and saw it was flat. We read the policy/procedure document given and it stated we needed to call the office and if someone was available, they would come fix the problem. I called and talked to a man and he apologized for not checking the tires and said to "Do what you have to do." We then called a towing company and paid $80 for him to change the tire (We would have changed it ourself, but we didn't have the right size lug-nut wrench.) When he got down the spare, it had a large piece of tread missing, so we put it on anyway and drove to a nearby tire store and purchased two tires at $120 a piece. We saved the tires so the owners could see how bad they were, the service associate at the tire store told us the tires were bad and you can't always tell with trailer tires because the tread doesn't wear like regular auto tires. After returning the trailer to the owners on May 6, 2008 (who were not at the office and told us to leave it in the back), the owners refused to pay the full $80 for the tire change, and are only willing to reimburse for the bad spare "taking our word that we didn't cause the damage ourself."

I tried to explain that we would have changed the tire if we could have, and if they wouldn't reimburse us for the other tire, I wanted it back to try to get a refund from the tire store. Michelle stated "legally the tire was now theirs, so no."Resolution Sought: I would like them to reimburse the other half of the tire change ($40), and pay for the other tire ($120). If they won't pay for the tire, then let us have it back to try to get a refund from the tire store, or maybe sell it.

Of course I didn't read their company rating on the BBB website until after this all happened, oops.
Comments:4 Replies - Latest reply on 2009-05-07
Posted by Anonymous on 2008-05-15:
"I tried to explain that we would have changed the tire if we could have, and if they wouldn't reimburse us for the other tire, I wanted it back to try to get a refund from the tire store. Michelle stated "legally the tire was now theirs, so no."
What a bunch of thugs. How in the name of Zeus' dirty scivvies, did Michelle come up with that legal gem? Sounds like this outfit is run on a shoe string and isn't interested in repeat business...only interested in scamming new customers. Thanks for the warning!
Posted by Anonymous on 2008-05-15:
Simple solution, read the contract and if you are in the right take them to small claims court. For less than $50 (which you will get back when you win) you can drag them before a judge. Most of the time if they know they are wrong they will just pay up rather than go to court.
Posted by another_un-happy camper on 2008-07-20:
I too have been the target of bad business by Happy Camper. I rented a pop up trailer from them on July 7. 2008 (the trailer was 10 years old) didnt have a problems until AFTER I returned it. I came back from caming 2 days early and called them on thursday, july 10 and left a message i was returning it early. i got a call back stating they wouldn't be there but I could drop it off on their lot where they keep their other trailers. On saturday the 12th I dropped it off in the early afternoon and then on monday the 14th I called them back to ask when I would be able to get my deposit back. On friday, july 18th I received a call stating that there was damage and they would be getting an estimate. There was NO damage to the trailer and I have 4 witnesses to attest to this. No one supervises their lot after hours and anyone can access the lot. I looked at the better business bureau website and found out that they are rated F and have 19 compliants against them one being the complaint I and adding to...
http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13213555

http://www.enewsbuilder.net/bbbsouthland/e_article001045494.cfm?x=b11,0,w
DO NOT rent from them or you will be their next victim!!!!
Posted by another_un-happy camper on 2009-05-07:
I took them to court, they didn't show, I won. Now I am in the process of trying to collect the judgment. Will be taking them back to court soon to force them to pay.

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