Suncom Complaint - Reply To Suncom Employee
CHARLOTTE, NORTH CAROLINA -- I just read all the reviews of Suncom because I was considering switching to them because I hate AT&T. Looks like there IS NO good phone service out there that has good customer service, but the comment from the Suncom customer employee really stopped me in my track. First of all, who do you think you are? Yes, we all should bite our tongue every once in a while, but don't you think that after calling over and over and OVER again to get a problem resolved that it would get a little frustrating? You tell us to be nice after hours of on hold with incompetent employees that don't even know the service or the product they are selling? Please. Your act like you did the lady a favor by correcting her 2000.00 phone bill and asking us why we get mad over an extra 25.00 charge. Do you realized how stupid that sounds?
First of all.. that Suncom would make a 2000.00 extra charge mistake.. is absurd and the fact that you act like you did her a favor because you actually helped her and took it off because she was pleasant?? Come on..get real..THAT IS YOUR FREAKIN JOB EVEN IF THE CUSTOMER IS PISSED ABOUT IT! WHO DO YOU THINK PAYS YOUR SALARY???? WE DO!...CUSTOMERS DO!.. and the fact that you post how you guys sit around and mute the customer and conference them in to other employees to laugh is childish and disgusting. I would have fired you on the spot and all the other employees who do that! YOU GUYS are the reason that so many people complain. Maybe you will grow up one day and realize that YOU took that high stress job and YOU get paid for it by customers.
If Suncom didn't have customers, you'd be out of a job. The fact of the matter is... ITS YOUR JOB..you are not doing us any favors by correcting our bill! Please! If we fuss and fume...well, too bad...deal with it, or go get another job where you have no dealings with the public. Most customer service agents don't have the personaility or the patience to deal with the public and if you are losing your temper with the customer and muting us and putting us on hold just to get us back, well go get another job...I am sure there is not one customer out there that wants part of their monthly charge to pay your salary. DO YOUR JOB and quit thinking you are doing US a FAVOR!!!!