Alamo Complaint - Fuel Service Option
SAN JOSE, CALIFORNIA -- We rented a car from Alamo at the San Jose airport. We were offered the fuel service option with a guaranteed price of $3.81 per gallon. However, it was not explained that we would be charged for a full tank of gas and that we should bring it back empty, just that we were guaranteed that price. So when we dropped the vehicle off with a half a tank of gas, we assumed that we would be charged just to fill it at the price of $3.81. Our receipt showed a full tank, but I assumed they just were showing what a full tank would be and that they would adjust it accordingly. Wrong.
I called Alamo this morning to see what the final price was and they said it was the same. The customer service rep explained that we had agreed to purchase a full tank, but very quickly offered to refund half since we returned the car with half a tank of gas. I was fine with that. She then put me on hold and when she came back on, she said that she could only refund me $25 since she had to use the refueling option at $5.63 per gallon.
I told her that it was outrageous that they were charging that much per gallon more. The gas station outside the airport was $4.25 and we definitely would have filled the tank had we known that we would be paying $5.63. I then spoke with a manager who was of no help whatsoever and finally ended up accepting the $25 refund.
So be forewarned if you choose this option and make sure that you bring the car back absolutely empty. If they had just refunded the half that they initially offered, I would have been happy, but they have definitely lost this customer and I will be sure to tell everyone I know about this experience. They obviously don't care about losing customers.