Pfefferle Tire Complaint - Rude Customer Service
FAIRFIELD, OHIO -- We would frequent Pfefferle Tire for oil changes. My son is commuting to UC in an older Honda and accumulates miles quickly. He gets an oil change every couple of months. He would usually have their monthly coupon for $5 off. This last time, he didn't have the coupon and they didn't offer him the discount either. He mentioned something to the man behind the counter and received a response of, "Kroger's doesn't give you a discount if you don't have your card either." The coupon is available at their website. With him being a frequent customer I decided to call and inquire. He's a college student and thought with him being a frequent customer they would credit his account. Boy was I surprised! The same gentleman answered the phone and said the same to me. I then responded with "Kroger's allows you to enter your phone number without your card and you get the discount." I then asked to talk to the Owner and he replied "You'll get the same answer. I'm his brother-in-law." I then told him we would no longer be back and they'd lose our business for our other 3 vehicles as well. He didn't care. I told him I'd let my friends and neighbors know how we were treated and he said "Go ahead!." I then said "You don't care?!?" He said "NO!" I said I think I'll let the paper know how we were treated and he replied with "I can't wait to read about it!" Needless to say, we'll not be back. Here's a young kid who could've really used the extra $5 more than them.
Disappointed in a Fairfield business treating their neighbor this way. Had a similar incident 8 years ago. So not surprised! Tried to give them a second chance.