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Pfefferle Tire Complaint - Rude Customer Service

Review by mrslonzo on 2008-05-15
FAIRFIELD, OHIO -- We would frequent Pfefferle Tire for oil changes. My son is commuting to UC in an older Honda and accumulates miles quickly. He gets an oil change every couple of months. He would usually have their monthly coupon for $5 off. This last time, he didn't have the coupon and they didn't offer him the discount either. He mentioned something to the man behind the counter and received a response of, "Kroger's doesn't give you a discount if you don't have your card either." The coupon is available at their website. With him being a frequent customer I decided to call and inquire. He's a college student and thought with him being a frequent customer they would credit his account. Boy was I surprised! The same gentleman answered the phone and said the same to me. I then responded with "Kroger's allows you to enter your phone number without your card and you get the discount." I then asked to talk to the Owner and he replied "You'll get the same answer. I'm his brother-in-law." I then told him we would no longer be back and they'd lose our business for our other 3 vehicles as well. He didn't care. I told him I'd let my friends and neighbors know how we were treated and he said "Go ahead!." I then said "You don't care?!?" He said "NO!" I said I think I'll let the paper know how we were treated and he replied with "I can't wait to read about it!" Needless to say, we'll not be back. Here's a young kid who could've really used the extra $5 more than them.

Disappointed in a Fairfield business treating their neighbor this way. Had a similar incident 8 years ago. So not surprised! Tried to give them a second chance.
Comments:5 Replies - Latest reply on 2008-05-15
Posted by MSCANTBEWRONG on 2008-05-15:
mrslonzo--I understand your disappointment with not receiving the discount though you and your son were long time customers. However, the business is not obligated to give you the discount without the coupon. It makes better business sense to honor the discount regardless but its not mandatory. There was no need for sarcasm or rudeness by either party. The best way to deal with a business you are not satisfied with is to take your business elsewhere. Best of luck to you.
Posted by cherpep on 2008-05-15:
Why didn't he leave, print off a coupon, and come back? Wouldn't that have been simpler and more effective? If they gave your son $5 off, they would have to give everyone else without a coupon $5 off. I'm sure that is a big deal to them. The coupon is an incentive to bring customers into their place of business - they don't actually want to give that discount. They only do it when they have to.
Posted by Anonymous on 2008-05-15:
I-didn't-get-what-I-wanted = 'rude'

I actually liked the analogy offered by the business. I can't go to most grocery stores and demand the coupon price without the coupon. If Kroger can look up customers by phone number to verify a coupon, perhaps the OP's son should get his oil changed at Kroger.
Posted by cherpep on 2008-05-15:
By the way - Kroger can pull up a phone number to give savings club sale prices (if you're a member of that club). You still need a coupon to get that $1.00 off Captain Crunch if it's not on sale.
Posted by Suusan B. on 2008-05-15:
Your son forgot the coupon and the business refused to give him the discount without it. Cherpep is correct - - if they gave him the discount without the coupon they they would have to do it for everyone. I know money is tight these days, but I honestly can't see getting this worked up over $5.00.

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