Alltel Complaint - Billing Is A Sick Joke
I switched wireless providers in March, dropping my Alltel service.
I spoke to a customer service representative on March 31 to disconnect. She noted that the new billing cycle kicked in on March 28 but that she would get those days waived.
Come to May, and here arrives a bill from Alltel for the full month, despite said disconnection.
I spoke to a different customer service representative a few moments ago who said Alltel's policy is not to prorate a bill if you disconnect during a billing cycle. So if you disconnect one day into the new billing cycle, you're on the hook for the entire month.
Finally after some threatening to contact the BBB, Alltel agreed to prorate the bill, acting like they were doing me a favor. Bear in mind the bill shows that I had ZERO usage. So clearly it was disconnected. But I'm still in the position of having to pay about $10 just to get away. Nice work if you can get it.
I suppose I should have switched 2 years ago when they botched my mailing address, making it so I wasn't receiving their bills in the first place.