I have recently had the worst experience of my life with Dell technical support. Almost 3 months ago, I bought an Inspiron 1420 notebook with the best warranty I could buy. Two months later, my computer crashed. It has been one month since my computer crashed and my non-working computer is still sitting here in my house.
I have spent at least 7 hours of my time on the phone with Dell "Technical Support" -- which I think is in the Philippines. I was made to go through hours and hours of diagnostic testing with individuals I could barely understand. Frequently I had to call back so I could actually speak to someone I could understand. Every single time I call, I have to start from the beginning with my problem, despite the fact I have gone through this process with everyone before and they are allegedly putting together a log of all calls. No one has been able to help me. I have gotten a lot of "ma'am, I understand what you're going through....I would feel the same way." I think they are trained to say things like that to belligerent people. Admittedly, I have become one of those people after wasting many nights now on the phone trying to speak with someone who can fix my problem.
I finally talked to someone who pulled my computer in to fix it. It was returned to me -- with the same problem. I had to spend another 3 hours on the phone with someone I could barely understand, with no authority to fix my problem, who wanted me to spend another 3 hours to run additional diagnostic testing. I flat out refused this time. I have still not talked to someone who has fixed my problem. This is completely unacceptable! I would never ever buy a Dell again. This has almost cost me my sanity.