A & E Factory Service Informative - Worst Service & Company In History
ROY, UTAH -- A&E Factory Service is the most wretched company I have ever had the misfortune to deal with. I was foolish enough to listen to Maytag who recommended them to repair my fridge (1st mistake). When the tech came out to repair it he sold me an extended warranty which I again was stupid enough to purchase (2nd mistake). 3 months after the first repair on my 5 year old Maytag fridge (NEVER, EVER but a Maytag), it died again. The tech came out and outlined what parts had to be replaced. It was the same parts they replaced before, only now it would take them 10 days to get them here. 18 days later my fridge was working again. Ever tried living without a fridge for 18 days? Its not pleasant. 3 months after this episode the thing died again, the problem was the same.
Called the center and got a tech out and again, parts would not be available for 10 days. Considering I can ship anything to anywhere in the world in 24-48 hours and based on the fact that I located local vendors with those parts that day I find 10 days to be beyond pathetic. This alone screams of their total lack of customer service and dictates what a horrid company they are. Well the day before the tech was to come back and fix my fridge I get a call saying that one of the parts needed is on back order. I tell them I can get them locally and wanted to know what their problem was.
Apparently they have "standard processes" they have to follow. 8 days after this the parts arrive and I, not they, call to scheduled the tech. The night before the tech is to come out I get a call confirming the appointment for the next day between 8-12 am. 10 minutes later I get another call saying the appointment is to changed to 1-5 pm. I refuse this change saying I have a doctor's appointment that afternoon and was told the appointment would be left between 8-12 am. I took the day off work to wait for the tech and at 1230 no tech. I call the "service" center to find out they changed the appointment to 1-5pm anyway.
After discussing this problem with Nancy, a supervisor who stated that the notes showed I declined the change and agreed the appointment should not have changed, assured me that the tech would be to my house before 2:30pm. At 3pm no tech. I call back to learn that they rerouted the tech to another call and skipped me. Apparently no have a working fridge for 4 weeks doesn't make you a priority with this wretched company. I got the corporate office address; they couldn't provide me with a phone number, and rescheduled for another week out.
Let my mistake be a lesson. DON'T USE A&E Factory Service for ANYTHING. They are awful! DON'T buy Maytag, they break with very light use!