Nissan Informative - Nissan: Made to Drive Built to last... NOT
KINGSTON, MASSACHUSETTS -- I would like to tell you about my 2004 Nissan Maxima.
I bought the car in July of 2005, pre owned at Sullivan Brothers in Kingston, MA. When I purchased the car, it about 25,000 miles. A few weeks ago, I brought my car in for an estimate to have some rust removed from the sun roof, and to have the front of the car repainted. The front of the car is pitted from what I assumed was road work.
While looking at cars on the lot, I noticed 3 cars of that were for sale as pre owned that had the same damage to the front (pits). When the body shop looked at the car, they pointed out rust on the left hand side fender. To fix the car, the estimate was $4,500.00.
Because I felt that a four year old car should not have rust, and other cars on the lot had the same pitted damage to the front, Nissan should be responsible to cover part of the cost. The service manager (Joe) said he would speak to Nissan. About a week later I called and spoke with the service manager (Joe). He was not in so I left a voice mail.
Joe left me a voice mail stating that Nissan would not cover any of the costs. He also left the phone number for Nissan, indicating I should contact them. I called Nissan and was given a case number (6130841). Three days latter I was contacted by a customer service rep from Nissan (Katherine). I was told she would be contacting Sullivan Brothers to get the information on the car.
Two days latter Katherine from Nissan called informing me that they would not cover any of the cost in repairing the car. The reason was the car has 65,000 miles. I tried to explain that a 4 year old car should not be rusting. I was told the decision was final.
After Nissan's final determination, I took my car to be assessed at a local body shop. I was told they only see rust like this on cars that are between seven and ten years old.
I also feel Nissan should stand behind their products.