U-Haul Complaint - "Jim" the regional manager
SPRINGFIELD, OREGON -- My husband and myself rented a small truck for a in town move.My husband picked up the truck around 4:30-5:00 on sat. and we returned the truck on sun.about 4:45.When we returned the truck on sun. the girl at the counter told us we should re-fuel as we had forgotten to,so,my husband took the truck to the gas station and put $20.00 worth of diesel in the truck.We returned the truck with more gas in it than it had when we got it.I signed a receipt for 104.47 at that time and promised to return a hand truck we had forgotten.I'm still moving on tuesday and I try to take some cash out of my bank account and I can't.I know theres 200. in my account,so I call my bank.Seems U-haul has put in another authorization for 239.47 along with the original 104.47 .At that time I remembered the forgotten hand truck,so we grabbed the hand truck and headed for u-haul."Jim" the reginal manager is there,he tells me he'll refund the 75.00 for the hand truck,and explains that they charged me again for the 104.47,(said he refunded the original transaction to my card,but refuses to show me any proof),and that there was a 40.00 charge for gas that he will not remove.I then told him that we returned the truck full,please call the girl who worked that day and she will confirm this.He tells me ,"I'm NOT calling my employee,AND the charge is staying",by this time I'm VERY upset,this man REFUSES to listen,or even check to see if I'm telling the truth,AND he's telling me to lower my voice.I admit I was fuming,but I'll tell you this was the rudest man I have ever dealt with.Finally after much whining and begging he checks the truck,(which is still there),and finds it full.He comes back inside and starts to tell me, "The truck is full like you said",NO apology or any thing and he is starting to further the insult by telling me I over-reacted!They have ALL my money tied up for 8 buisness days,I'm in the middle of a move and this guy is telling me that I over-reacted.I blew up,I wanted proof that they were removing all thoose charges, at which point he is telling me to leave or he is going to have me arrested for trespassing.Let me back track here,my 20.00 truck has just cost me 343.94 for 24 hours of use!And this jerk wants to have me arrested.When I got home I called the bank,they still had no refund request for the 104.47 he said they refunded.I can't pay my help,I can't even buy my kids dinner,and because they ran my charges twice I'm stuck unable to do anything in the middle of a move.