HDFC Bank, Mulund (W), Mumbai , India Complaint - Bank's Foul Practice
MUMBAI, INDIA -- I, Rohit Raj working with Asian Paints, Mumbai and having salary account with HDFC bank. On 08.03.08, I found that for Rs One lakh and forty five thousand (Rs 1,45000/-) have been unauthorizedly withdrawn. Immediately filed complaint on bank’s helpline no.(complaint no 196070169). Subsequently on 10.03.08 (09.03.08 being Sunday), filed written complaint to Branch Manager.
For almost 25 days there was no response. Then I called up Ms Neha and asked for update. She seems to be raising hands in the case.
I felt a need for matter to be escalated as relevant authorities were not in "mood" to take things seriously. It was very embarrassing for me to see that highly qualified people (may be MBA’s) that are showing such careless attitude.
After lot of pressures put on the bank, it reverted Rs One lakh, thirty seven thousand and five hundred only (Rs 1,37500/-) against Rs 1,45000/- but put under hold condition which means I can not use my own money. Bank is asking me to sign a particular letter
The letter is actually a letter drafted by the bank on my behalf which states that the fraud happened because of my mistake. Until I sign the letter money will be kept on hold. I was again embarrassed. It generally happens in the criminal world where a group of “dadas” threat to a gentleman for signing any letter.