General Motors Informative - 2008 Chevrolet Impala And Davidson Chevrolet (Dealer)
ROME, NEW YORK -- On March 14, 2008 I purchased a new 2008 Chevy Impala from Davidson Chevrolet in Rome NY. Approximately 3000 miles on the car and less than 2 months later - the rotors began to shake my steering wheel. I took the car into the dealer for a diagnosis. They called me, told me they took my car for a ride and the front rotors needed to be resurfaced.
Now, I know I am a woman and all but if you diagnosis that the rotors are out of true wouldn't you think that you would at least need to pull the wheel and look at the rotors? How did they know they only needed to be turned and not replaced? They must be psychic is all I can figure.
So I spoke with the service manager, the finance guy that sold me the car and told me how wonderful an experience I would have with this dealership (only until they got my cash!!!), I spoke with GM customer service and then lastly I spoke with the General Manager. Its uncanny how they all told me the same story - must be psychic again!! The dealership blamed GM and GM blamed the dealership. And the one who is left out is me. I have a 2 month old car with bad rotors and a dealer and GM who do not care. I was told to put myself in their shoes - are you kidding??? Who is the customer???
Its all big business and a country full of people who do not take pride in their work.
Why do I have to have my rotors turned and put back on the car? That means that I now have 30,000 mile rotors on a 3,000 mile car.... It just seems so unfair - the car is new - its not used - is 2 months old... I just can't wrap my brain around being treated in such a manner.