Washington Mutual Complaint - Washigton Mutual..... Big scam

Review by B~ on 2008-05-17
SO I have been banking with WaMu for over 4 years and this time I have had it with them. Now like all American's I know that when you order checks they start at 100 and go up. So you would never have a check number 99. Now WaMu has taken $25.00 out of my account and claims it was an approved transaction by me with check number 99. The charge was also paid to the bank. Now when I asked them about it they told me they had no idea what the charge was for but I must of done it. Not possible when I never even had a check #99 and honestly, never spend $25.00 flat. It made no sense and they won't help me now. They keep giving me the run around with it and there helpline is only there to give us all another sense of security, but in fact it is a false sense of security because you can never speak with a real life human!!!

This is the worst bank in the world and are full of it when they say free!!! Nothing is for free and I have been dealing with that from for awhile now. This was the last straw for me, I hope for them to fall in horrible financial ruin, after I get my money out of course:-)

Be smart... DO NOT GO WITH WaMu....... You will regret it.
Comments:4 Replies - Latest reply on 2008-05-18
Posted by David on 2008-05-17:
if you can go online send them an online msg and they will respond quickly with info on what that charge is. Calling them you may not get someone in the know. Online msgs work great.
Posted by Anonymous on 2008-05-17:
If you file an affadavit of fraud, they are compelled by law to credit your account while they investigate the fraud. But.... if the debit turns out to be legitimate, they are with their rights to go after you for costs. SO tread carefully.
Posted by yoke on 2008-05-17:
Request a copy of check #99. If they can't come up with it then file and affadavit of fraud.
Posted by trumania on 2008-05-18:
It's highly likely that it's could be a 'telephone check' or electronic check of sorts.

If you've ever paid any bills over the phone or on the internet and provide your checking/routing numbers they will often draft paper checks to have processed "Authorized by your approval" (that phone call).

Those paper checks often have odd numbers like, 9, 99, 999, 9999999 etc, as those are often checks that you have not had before or have not used.

As far as I know WaMu has two systems they use to look into where checks came from, one for electronics checks (ACH) and one for paper checks. Electronic checks they can at lease tell you who it came from, paper checks they should be able to pull up a picture of it.

Call them back, if they don't know, ask for a manager.

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