Yahoo! Complaint - Cancellation of Service
Yahoo did send me an email about the bill that was coming up and how to cancel the service. So I did what they said and went to "manage my account" it had me verify my password before I could move forward with the process. I clicked on the cancellation button and it kept moving through questions about why was I cancelling, and to click yes-continue cancellation process, so the next screen asked if I wanted to just "downgrade" my service, click yes - to downgrade or click no - to continue the cancellation, next screen was do you have issues with our service, click yes to continue cancellation or no - to stop...so I clock yes to continue and it goes to another sign in screen. So I am thinking, it's done, I'm back at the sign in screen. Well, guess what, I was wrong you had to sign in a 2nd time, and then it would continue to cancel.
So I got charged for a service I maybe used twice for the year, believe me, they haven't heard the last of it. I have every intention of filing a claim against them, hope their attorney's are coming to my area small claims court. They are deceiving people with their system, and I think they should pay!