Washington Mutual Complaint - WAMU Scams Existing Customers
SEATTLE, WASHINGTON -- If I could put a 0 star here I would. Not for the people that work at my particular branch because they are awesome and have been very helpful in the past. But for the bank itself.
WAMU has now made all Gold Checking Services FREE! for the last 6 months. Check your bank statements, if you are paying a $7 service fee from Gold Checking get it switched to Free checking.
Now mind you the 1 star is because I feel they have completely cheated their customers. Sneaking in free services for new customers while charging existing customers for the exact same services that the new customers are getting for free.
I asked the branch to refund it and they said call the 800 number, the 800 number rep transferred me to a manager and the manager said he'd have to verify with the branch.
Look WAMU - you are all WAMU to me, no matter if it's the 800 number or the branch.. get a clue.
Hey BofA - here we come.