Di Tanjong Katong Restaurant Complaint - Lousy Customer Service
ADDRESS: -- I went down to Di-Tanjong Restaurant on 19th May 2008 with my parents and sat down to order some food. I've ordered fried beef kway teow from waitress A.
Later another waitress came to pass the cutlery but missed out mine. I called her and asked for cutlery. She asked me what I ordered. Thus I mentioned mee (noodles) thinking she would pass me a set of chopstick.
However, what came to me is mee goreng (Fried noodles). I approached waitress A thinking that she might have got the order wrong and she asked me who I ordered from. (Anyway, she seems to be mending the cashier register at the moment between 11am-12pm) I said I ordered from her. Giving her the benefit of the doubt that she might have forgotten that she served me earlier, I asked to check the sheet of paper where she wrote down the order. She was very reluctant which I don't understand why and kept asking me who I ordered from, which I said her (waitress A). As I didn't want to make a scene with my parents around, I went back to my seat disgusted.
What disgusted me the most about the experience is:
It seems that the waitress were really out to defend herself when I only wanted to verify what was written in the receipt.
Another thing is that they rather leave 1 customer unhappy by not addressing the issue with the customer.
Unlike what I've experienced at this other eatery at arab street where I accidentally broke a sheesha bottle. The manager spoke to me politely and were out to assure that it's ok and I won't be charged for breaking the bottle as it was an accident.
My question is: WHERE'S THE CUSTOMER'S SERVICE WHICH I EXPECTED AND THEY HAVE THE CHEEK TO ASK FOR 'SERVICE CHARGE'
Below is the address of the restaurant-
845 Geylang Road
#01-02 Tanjong Katong Complex