Need Plumbing Supplies Complaint - Scam On Products - Do Not Stand Buy What They Send
Called to report a broken item. Need a replacement on item. Was told I needed to be exact on where and how it is broken before I could send it back to be credited to my account. I told them it leaked. Still not good enough. This continued until I was then asked for the plumber to call stating the reason it was broken. I placed this order not the plumber. I was lied to numerous times. Told she was the supervisor then told it was recorded. Told they said things/or I said things when they/I didn't. Once I asked to replay the recording she changed the subject. The exact same rude experience with the man she transferred me to. He was the one to add the plumber. Never during our time of rebuilding and improving construction did I experience anything like this.
With reliable companies they were more than happy to help to supply me with a working item. Will pass this on to other contractors plus home owners.