Travelers Homeowners Insurance Complaint - Travelers Denying Valid Tornado Claims
DOUGLASVILLE, GEORGIA -- In my neighborhood we were hit by the March Tornadoes. My roof and siding were ripped apart. Travelers did replace my roof and we have been blown off by the Travelers adjuster twice when they found out I had my own team of people who wanted to meet with them. Twice they were a no show. They hired their"own independent" engineer and when I said I would hire my own as well, they told me it wasn't in my best interest and Travelers was looking out for me. So their whole group of engineers, the adjuster and claims manager came to my house and were all quite chummy for an "independent" evaluation. I contacted my state insurance commissioner's office as soon as they left my home to be proactive rather than reactive.
I just got the engineers report back from Travelers...wow, what a surprise...it was for Travelers stating that my home of 7 years with cement siding was torn apart due to the construction of my home and the contractors put nails in my siding to forcefully and that is why my siding is all torn up. What a crock! It was due to the wind pressure that popped the seams and nails out if my siding. Travelers paid the engineering company $1500 to help them deny my claim. It would have cost that to fix my siding. Don't ever use Travelers, I was a customer for 15 years plus, and when you need them they screw you. I am now involved with the Insurance commissioners office about this, I am hiring my own engineer and my own public adjuster, I am contacting the CEO of Travelers as well.
Travelers has three other similar claims in my neighborhood..all which had been denied as well stating shotty craftsmanship. Every other home has had no issues with their insurance companies. Only Travelers in Alpharetta, GA is denying claims. If you get an adjuster from there, you better beware and have your ducks in a row. They are conditioned and coached to not pay claims.
DON'T USE TRAVELERS INSURANCE, THEY ARE THE ABSOLUTE WORST COMPANY EVER!!!!