[X]
Write ReviewJump to 
59
Helpful
Votes
Votes
GE Capital Cons Cardco Complaint - Account is paid off, yet they took out a $10 payment anyway! They think this is my responsibility! They also lied about telling me - Credit on retail purchase
Credit on retail purchase - Complaint
INDIANAPOLIS, INDIANA -- I think I cought this company stealing from me without permission and in the least it is improper and possibly illegal.
Tell what you think?
on Sept. 22 I paid off my line of credit on a retail purchase. At this time I will not mention the retailer as they did not responsibility for this. However I will be sending them a copy of this text. THe cool thing is I went to High School in 1979/80 with the Retail owners daughter and my girlfriend is a good friend of hers!
My account was set up with an auto payment that is taken from my personal checking account on the day the money is due.
THey calculate the amount of the payment based on 3.5% of the balance of a minumum of $10.
So On Sept. 23rd I had a $Zero account balance.
On October 13th they took out $10 automatic payment, so now they have my money and I do not. They did not have permission to take any payments beyond what I had a balance due them. So if I owed them $500 they would take out $17.50, if I owned $200 they would not take out $7 they would take out $10.
So when I was in grade school I learned my multiplcation tables and I remember clear as day that 0 x any other number = 0 that is ZERO. So my understanding is that they should have taken out only $0. Not $10
does anyone think I am wrong?
So then I talk to 3 of their people and (maybe I will come back and give all of their employees names and the extension numbers. but at this time I will give them till tomorrow to follow up on their promise to get me a higher ups person.)
The first person told me she could not have the money reversed and put back on my account. I said that was not satisfactory that my time to deposit $10 is $100. so they should send me $110 if I have to go to my back to put my money back in my account. She said she could not do either. She put me in touch with her supervisor, she said she could not do anything to satisfy me. I asked for her supervisor. He got on the phone said he was this womans supervisor and that he understood the situation and he could reverse the payment.
I said thank you!
4-5 days later I got a check for $10 in the mail from them. I ripped up that check! I called them and went thru this all again, and the first person said he could not help and she would put me in touch with his supervisor, i talked to this woman who said to me that the person who promised to make the reversal is not the second womans supervisor but her equal. So they both lied to me and he lied to me 2 times.
I asked this woman if she thought that was appropriate and she said no they do not want their customer supervisors to lie for any reason.
She told me she could not help me but she would have her supervisor call and she gave me this womans name. I never heard from her.
I called back and went thru some of the same crap again, and asked for either the last woman I talked to or her supervisor and I was told that they would have the woman who was supposed to call me call me within 24 hours. Just like the day before.
today, no call, so I called them again and they told me more lies about being that other persons supervisor. I cannot believe the lies I have been told or the promises they have not fulfilled.
Tonight I talked to a woman who says she is equal to the woman who never called me 2x. she says there is no way for them to reverse the payment that all they can do is send me a check. She also put the blame on me that it is my fault that they took the money out. That it is upto me to stop the payments.
I never arranged for the amount all I arranged for was that they can have a payment each month if I owed them money!
so without naming names and giving exact times...what do you think?
did they break the law?
what would the FDIC think about this?
what will the people who own the company I bought the Dryer from think?
Bottom line in my mind they stole money from me, they lied to me and they have wasted well over 2.5 hours of my life on this stupid $10.
I feel like a fool but it is the principle.
I wonder if they are doing it to any other people and how much money they have made on the interest let alone if they have paid back the people if they realized it or not?
tell me your opinion!
Tell what you think?
on Sept. 22 I paid off my line of credit on a retail purchase. At this time I will not mention the retailer as they did not responsibility for this. However I will be sending them a copy of this text. THe cool thing is I went to High School in 1979/80 with the Retail owners daughter and my girlfriend is a good friend of hers!
My account was set up with an auto payment that is taken from my personal checking account on the day the money is due.
THey calculate the amount of the payment based on 3.5% of the balance of a minumum of $10.
So On Sept. 23rd I had a $Zero account balance.
On October 13th they took out $10 automatic payment, so now they have my money and I do not. They did not have permission to take any payments beyond what I had a balance due them. So if I owed them $500 they would take out $17.50, if I owned $200 they would not take out $7 they would take out $10.
So when I was in grade school I learned my multiplcation tables and I remember clear as day that 0 x any other number = 0 that is ZERO. So my understanding is that they should have taken out only $0. Not $10
does anyone think I am wrong?
So then I talk to 3 of their people and (maybe I will come back and give all of their employees names and the extension numbers. but at this time I will give them till tomorrow to follow up on their promise to get me a higher ups person.)
The first person told me she could not have the money reversed and put back on my account. I said that was not satisfactory that my time to deposit $10 is $100. so they should send me $110 if I have to go to my back to put my money back in my account. She said she could not do either. She put me in touch with her supervisor, she said she could not do anything to satisfy me. I asked for her supervisor. He got on the phone said he was this womans supervisor and that he understood the situation and he could reverse the payment.
I said thank you!
4-5 days later I got a check for $10 in the mail from them. I ripped up that check! I called them and went thru this all again, and the first person said he could not help and she would put me in touch with his supervisor, i talked to this woman who said to me that the person who promised to make the reversal is not the second womans supervisor but her equal. So they both lied to me and he lied to me 2 times.
I asked this woman if she thought that was appropriate and she said no they do not want their customer supervisors to lie for any reason.
She told me she could not help me but she would have her supervisor call and she gave me this womans name. I never heard from her.
I called back and went thru some of the same crap again, and asked for either the last woman I talked to or her supervisor and I was told that they would have the woman who was supposed to call me call me within 24 hours. Just like the day before.
today, no call, so I called them again and they told me more lies about being that other persons supervisor. I cannot believe the lies I have been told or the promises they have not fulfilled.
Tonight I talked to a woman who says she is equal to the woman who never called me 2x. she says there is no way for them to reverse the payment that all they can do is send me a check. She also put the blame on me that it is my fault that they took the money out. That it is upto me to stop the payments.
I never arranged for the amount all I arranged for was that they can have a payment each month if I owed them money!
so without naming names and giving exact times...what do you think?
did they break the law?
what would the FDIC think about this?
what will the people who own the company I bought the Dryer from think?
Bottom line in my mind they stole money from me, they lied to me and they have wasted well over 2.5 hours of my life on this stupid $10.
I feel like a fool but it is the principle.
I wonder if they are doing it to any other people and how much money they have made on the interest let alone if they have paid back the people if they realized it or not?
tell me your opinion!
Comments:
Posted by Anonymous on 2003-12-22:
Ge Capital Cons Cardco do this stuff to everybody. It's all over the internet. They charge unjust late fees, outrageous finance charges, and won't even allow a payment over the phone. (only 1 in a year!!) That way they can lie and say your payment was late and steal more money from you. Yes, this company is a huge rip-off!!!!!
Posted by kg4nak on 2004-03-10:
ge capitol cons needs to be shut down..paid off bill of $800 but charges are $3500...what gives?
i hope one of those ge ripoffs read this post...we the consumer are sick of your BS stealing from our accounts charging way beyond the actual amount..we are sick of the lies and the run-a-round crap...just like a big company to take advantage of the little people who can barely get by month to month...we the consumers need to stick together and shut ge capitol cons down for ever...no wander they have the word con in there name.
i hope one of those ge ripoffs read this post...we the consumer are sick of your BS stealing from our accounts charging way beyond the actual amount..we are sick of the lies and the run-a-round crap...just like a big company to take advantage of the little people who can barely get by month to month...we the consumers need to stick together and shut ge capitol cons down for ever...no wander they have the word con in there name.
Posted by Cary on 2004-06-18:
First, let me just say that I have no affiliation whatsoever with GE Capital Cons. I have worked in the banking industry for several years, and I just wanted to let you know that when you have a payment automatically deducted from your account, it IS your responsibility to have that payment stopped when the time comes. GE Capital can not "take" your money without your authorization. Also, you're complaining because they sent you a check? What did you expect them to do - re-deposit the $10 directly into your account? They can't do that. If you didn't want to go to your bank to deposit the check, you could have simply mailed it in. In my opinion, you have wasted more than $10 worth of your (and their) time arguing this when they have done everything they can do.
Posted by Kimmer on 2004-08-12:
I agree with you. These people should be locked up. I have invested I don't know how much time (well over 30 hours I would think), numerous headaches, I have been put on hold every single time I have talked with someone and each phonecall lasts over an hour. You can never talk to the same person twice. I have comenced to sending all my correspondence by certified mail. I am in the process of sending out "my personal complaint packet" to as many agencies that are applicable. My discrepency started out being $116 and is now over $300, I believe. They are adding late fees and finance charges to late fees to my account. You might check out The Fair Credit Billing Act at http://www.bcsalliance.com. There's alot of info on that site. Good luck. Hope you got this resolved. Feel free to comment back to me or email directly to lonedove@austin.rr.com
Posted by mistisagyrl on 2004-09-29:
I made a phone call to GE Capitals before I left the states. The phone call was for a late fee that they charged to my account. I asked them abouth the late fee and they told me that the check wasn't cashed until after the due date. I told them that the money was taken out of my account three days before the due date and all was said was "there is nothing that we can do, it was late." I read four other complaints about GE Capital @ www.complaints.com, it seems like they will do anything within their power to get more money out us.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- GE CAPITAL CONS CARDCO SOLD A FALSE ACCOUNT AND MY CREDIT INFORMATION TO A COLLECTION AGENCY / WHO IS DEMANDING PAYMENT IN 30 DAYS - credit card
- They have destroyed my good credit - My Honda Card from GE Capital
- NEVER applied for credit
- Questionable Business Practices - Hi Fi Buys Creditor
- Just like every other credit card company - Used to finance diamond engagement ring