Mercantila Complaint - Dishonest Approach to Business
CALIFORNIA -- I have been trying to deal with Mercantila since March 19, 2008. Ordered a bed and was billed to my account on March 21, 2008. Since then, it has been a nightmare. Originally, I was told it would be 10 to 20 days for delivery. OK. After 20 days it has been just one story after another as to WHY my bed hasn't shipped. Then after many phone calls, I am informed that it has shipped on April 18th...Yeah!! Then they send a tracking number "STAR" -- which is NOT a tracking #. Okay -- the run around now starts. I have tried to call - left messages for - or talked to at least 8 different people.
Names like: [snip] and many more I just didn't bother writing down because all I would get is a Voice Mail machine.
Then I was told by Frank that it had not shipped on April 18th at all. Mind you, this is now 3 weeks later after many phone calls. Now it will ship FOR SURE May 12th. Okay -- still being patient (or stupid)and he would get back to me with the elusive Tracking #. No dice. Called again May 19th -- and got another "boss" who I told I want to cancel order and a refund -- who then told me he would call me back.
So, two months after I ordered this bed -- I still have had no satisfaction from Mercantila.
I called American Express - who Mercantila charged my account two months ago - and I had already paid the amount -- and within about 3 minutes they are crediting my account and going after Mercantila with my dispute. Yeah American Express!!!
This has been the worst experience of my life in dealing with an internet company.
My last word -- BEWARE of wolves in sheep's clothing...and promises NEVER kept.