MCI/Worldcom Complaint - MCI LIES! - Long Distance
ARKANSAS -- When an MCI telemarketer calls to manipulate you into switching Long Distance Phone Companies - Get ready for a pack of lies. Recently an MCI Rep called and claimed he was "looking at our account with AT&T" and that he could save us more money and "blah blah blah." They are very convincing as you hear the pecking of a computer keyboard in the background - as if they're hacking into private records of other phone companies, Yeah Right!! Unaware of this tactic, and slightly flustered by the pushy approach of this trained liar, we made the switch. Within several hours of the original scam call, we contacted MCI to undo the switch. Even if you have a persons name, it's impossible to contact them again - they are faceless in a maze of nation-wide call centers. The CSR we did talk to admitted that the telemarketer's call seemed misleading. She claimed we would not be billed for the ordeal - more lies! Several weeks later we got a bill from MCI without making a single call with them. Our local phone bill had a $10 fee to switch to MCI and a $10 fee to switch back to AT&T - both fees that MCI claimed we would not be charged! MCI's compensation was to send us a voucher for credit on our next long distance bill with a company we no longer have service with.
The small print on the back of the voucher says that when you sign your name to use the said credit voucher, you agree to switch to MCI.
We will never do business with MCI again - the entire marketing masquerade reeks with a foul smell of dirty rotten bad business.