Target Complaint - Target Does Not Stand Behind Their Products!!!
HIGHTSTOWN, NEW JERSEY -- I have read many of the previous reviews and cannot believe that Target is still so pathetic. I bought two water bottles (from their 2008 spring seasonal line) with cash. I loved these water bottles cause they had a straw and an ice stick built in. I loved them so much I threw my receipt away on my way out of Target. I didn't even take a bag. I realized when I got home that one was missing a straw. I loved them so much, I didn't care. Would just switch straws. I used them each once and washed them and realized that the ring around inside of cap fell out and would not go back in making the water bottle leak. They were obviously defective.
I took them back to the Target in hightstown, new jersey and could not believe the rudeness. The man at the return desk was trying to get me to go and find new ones so he could get a tag. I was refusing, tellign him I didn't know where they were and he just kept saying he didn't either. We found new bottles and he asked for my license. I refused cause I did not want him to use my two returns for the year with this defective return. He told me there is no other way to do it. I asked for a manager. She wouldn't budge either. I told her that I couldn't believe Target would not stand behind their product and making me keep two defective products that mind you were $4.99 Each. I told them I would not leave and wanted to talk to someone else who would help me. She refused anyone else and stood her ground. As if she was proud of winning this battle with me. I finally left after speaking to someone else on the phone and went home and called another Target in burlington, new jeresy who agreed so nicely to take my bottles back. I then called the other Target back and spoke to the same manager and told her that it is a shame that she seemed to be so satisfied and happy with her victory. As if it was a game that she was gonna win. She in so many words told me I was right. What I got from her is that Target managers can do returns for us, but choose not to cause of policy that can be broken if they cared at all about their customers. Target can have a policy, but there should be situations when policy should be broken. Definitly if the product was defective.
And forget registries. That is ridiculous. I hope nobody ever registers at Target again. They shouldn't even have their policy affect registries. Should be entirely different.
If you're ever in burlington, new jersey I know there is one good Target left out there with very good customer service. Everyone seems so pleasant and helpful. I will only be shopping there from now on. I hate Target's return policy. They suck!!!!! And their employees are rude!!!