Suzuki Motor Corp. Complaint - Motorcycle caught fire as I was driving
BREA, CALIFORNIA -- I purchased 2 brand new Suzuki Katans 600 in July 2006 at Barney's Motorcycle in Brandon FL. One for my son and one for me. I purchased the 2 year "white glove" preferred customer service policy for both motorcycles. Barney's was the only place any service work was ever done on the bikes. There was no aftermarket accessories or modifications done to my motorcycle. I had about 17000 miles on my motorcycle and I rode my bike almose every day. 16 months after I purchased the bike, as I was riding, I felt my right leg getting warm. I thought it was heat from the motor and continued to ride.
About 2 miles later I let off the gas to slow as I entered the city limits (I was only going about 60mph to start with). I looked down and noticed flames coming from under my seat. I immediately tried to brake and discovered that the rear brake was already burned off due to the extreme heat. So I pumped the front brake and downshifted. I got off the SUZUKI and within 5 minutes my motorcycle was a total loss. The fire department was called and I got a police report to verify the incident. I called Suzuki Corp in Brea CA and spoke with their customer service department. Apparently there is only one person that handles motorcycle complaints because I can not get thru to anyone else. He took my complaint and seemed concerned at first, willing to do an investigation on my motorcycle.
However after 3 or 4 weeks his concern turned to non responsive. I have tried to contact many many times since and can not get a return call from them. I have left message after message for them to contact me but they will not return my calls. The operator will not let me past the front desk so to speek. Recently I got a phone message from Suzuki and was told that they had made a decision regarding my claim. The message was very vague and told me "if I had any questions to call" and then left their phone number. I have tried to call and again can never get through. I plan to advertise Suzuki every way I can..... negative advertisement will generate huge sales I'm sure.
I now take the skeleton of my motorcycle to shows and drive thru town with it on a trailer as advertisement. I show pictures of my "baby" to everyone that will look, and I tell my story to all that will listen. Future motorcycles = yes. Suzuki motorcycles = NO. I lost about $7000. Thanks SUZUKI and BARNES'S of Brandon FL.