Discover Card Informative - Discover Card: Fraud, Bait and Switch, RICO?
I was solicited by a Discover Card Representative to make a balance transfer. Her come-on was that the balance and related purchases to the offer would be interest free for the life of the balance with a defined % monthly retirement. She had stated that the conversation may be recorded for quality control so my son also recorded and witnessed the conversation. She basically said that she had checked with her supervisor and after my requesting and reconfirming Discover's offer of 0% for the life of the balance and related purchases, I agreed to the transfer conditional on the exact terms and conditions which were offered.
Now as you can guess Discover has refused to honor the terms of the transfer and they are playing the game of misapplying payments to interest charges. Via certified mail I have disputed their interest charges and have sent them a copy of the recording of the transaction with their representative and an affidavit by my adult son, clearly setting the terms and conditions at 0% for the life of the balance and related purchases. They have ignored the issues of the dispute and are attempting to bully me into accepting their after-the-fact changes to the terms and conditions of the transfer.
(No Discover representative has called me who has read the dispute file, listened to the recording, or who has the authority to resolve the matter.)
I have discussed this with my attorney and he feels that with the recording and having a witness, if negotiation fails I will have strong grounds on which to sue Discover for Fraud, Breach of Contract, Bait and Switch as well Defamation of Character. Also I have discussed the matter a Federal agent who thinks that Discover and their officers may have criminal liability under the RICO Act.
I just wanted to put this information out to allow other Discover victims to know that there may be future civil and criminal litigation aimed at putting a major dent in Discover's wallet, which seems to be the only thing they care about. (Wouldn't it be nice to ask Discover Card, "what is in your wallet" and they had to say, "nothing since we lost the law suits".)