Pep Boys Complaint - Worst customer service ever
RT 70, MARLTON, NEW JERSEY -- I had bought a cargo carrier from Pep Boys on May 14th. This was a Pep Boys Voyager XL model. I took it for a trip with me & found that the product was defective as water seeped in & it soaked my luggage (This model was supposed to be waterproof). Upon taking it to the store they informed that the manager had left for the day & asked me to come back the next day. I took the cargo carrier the next day & was directed to a store manager. He was extremely rude with me & said that he wouldn't take the cargo carrier back. When I questioned him on the return policy he said that it is his policy "that he wouldn't take back the product since it was used". I told him that it was used once & the reason I am returning it was because the product was defective - this guy was in no mood to listen & just took the cargo carrier & threw it out of the store. One of my worst customer experiences ever.
I am waiting to hear back from the District Manager. Hopefully he will be able to help me out.