Charter communications Informative - Don't hate the player hate the game
I currently work for a call center and would like to pass along some maybe helpful information to customers, previous customers or future customers of Charters. I work in a call center and I can tell you first hand that my job is not all that posh. When you call in we really do try and help and although we may in most cases seem pretty useless we are seriously working with all the resourses that we have available to us. We don't lie to people on purpose it is just that the information changes around here so often that it is hard to keep up with things. When the tech doesn't show up please don't call screaming at us because it is not our fault he is late or decided not to do the job. Also when they are late and decided not to call you and let you know please remember to blame the right person not the person on the other end of the phone when you call.
When the services don't work we do try as hard as we can with the program we have to help with troubleshooting but there is not much we can do over the phone and when we schedule appts we have to go with the appts available to us we don't make you wait because we think its funny its because there is nothing for us to offer you. Another thing I know you may not understand is why there is call centers in other places like Canada, Mexico and the Phillipines but Charter is an equal opp employer and we think everyone should have the right to earn a living we understand you may have issues understanding them but they have just as hard a time with English. All I am saying is that we are all just trying to make a living in the corporate world where no matter where we are we are getting screwed by the man in many forms.
Its either goverment, economy, work, friends, family or life but all we are trying to do it keep a roof over our heads food in our stomachs and our kids happy. Please remember this next time you call!