Best Buy Complaint - Topic: BEWARE BEST BUY EXT. WARRANTIES / Service
CHICO, CALIFORNIA -- Conf: Retail Superstores, Other
From: tina fraga email@example.com
Date: thurday, october 30, 2003 9:28pm
I purchased a HP computer system and extended warranty at BEST BUY in chico, ca for approximately 1599.99 on jan 25 2003. My computer need a case fan and heat sink, however I had purchased the extended warranty, so I so i had to call the 1-888 Best Buy number sept 30 with a promise that the tec would be out here on oct 6 well the 6th came and the tec call me and told me he would be here be tween 1:00 and 4:00pm that day well he show up at 7:30pm that day he was mad because he told me he had to sit for two hours to take care of his cellphone bill so he was mad and then he took the side of my computer and start to work and put the wrong heat sink in the computer and when he did he broke some of my drives the a drive didnt work and the media center reader dont work and the button front dont work and i told him he was braking things he just told me to hook up my own computer and race out the house and to his car because i was sitting here holding parts he broke and didnt want to say anything well then we call the tec back and told him to come and see what he had done to my computer he just go realy rude and didnt come back.well then i call the 1-888 best buy number and told the people there they said thay get a hold of this banktec and have some one out on oct 8th well this tec came and told me my computer was trash and to put it in the drive way and set it on fire. well i didnt like that to begain with. so he put the parts the first tec left out back in the computer and left. so then on the next day the owener of banktec call me and tole me there was a case on order and some one would call me well two weeks went by and no phone call so i call the store and the manger tole me to bring it to the store and let the tec there look at it and he was rude because i had been told to bring it to the store so he check it and said it works its just a case that you need he made a phone call and said the tec would be to my home the next week.beut he didnt try any of the parts i said didnt work he said when ask if the parts would work or not he said maybe they will maybe they wont.well that made me very upset to hear this so the store manger gave me a 25.00 gift card and sent me on my way with my computer not working stell yet. so i came home and call hp the one that the computer war made fromand they said to me that best buy had hurt my one year warrantie with them and they were very sorry to have to tell me this but the store had to fix this one or give me a new computer and hp would note this and if the store had trouble with this to call hp well that hole day i try to get the manger of the store and he said it was out of his hands so this week the tec came out again from banktec and he put a 2.25 part in and a use cable for my floopy a drive. and use my phone to he about getting more parts order and he could not at this time so he would call me in the moring to let me know what he found out he told me hp would not let any more parts go out on my computer so he told me to send it to hp and pay to fix it because it was out of his hands so i call the store and the manger told me he would give me a new one in its place and to call this store tec on oct 30 to day and see what was going on and he told me to call banktec and dont call the store any more.so here i sit holding a computer with a psp plan that is no good and cant get best buy to help me in any way this realy needs to stop for all of us that buy from there and i wont shop there again...."my actual computer technician is going to post about this also"...and I WILL VOUCH AND RECOMMEND HIM TO ANYONE THAT WANTS HIS ASSISTANCE...He's the only one who's gone out of his way to HELP!!! he could not help me to fix the computer but he has help me to make phone call to the need people . to try to make this right so they told him the same thing as he told me but i am going to from here on out let him build my computer and i know i will get good service from now on.
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