Time Warner Cable Complaint - Nothing but a SCAM
45014, OHIO -- I called in to inquire about a bundle package with Time Warner Cable and the rep was very nice and after 45 minutes she set me up with a bundle consisting of select on-demand channels, in state phone service & road runner light PLUS HBO, Cinemax & Showtime free for 6 months & free installation all for the wonderful price of $65.43 a month... well of course I took that package! Then came the tech's out to the house... 4 of them mind you and after 3 boxes and a bunch of bull they told me I have to have a new line ran. OK so a few days later and another 1/2 day off of work this tech came out and said my line was fine I just had a bad box 4 boxes later I am up and going with cable. I received a bill in the mail in the amount of $163.42... ummm I thought it was to be $65.43? I call and was told that the rep I had was new and I am to pay for the movies she told me was free, installation that she told me was free and all of the other charges on the bill and that the package she set up for me does not exsist! WHAT??? My digital phone was to activated on Friday and that didn't happen so I give them another day.... nothing I call on Sunday (Mother's day) and I have to stick around the house becasue they are sending a tech out because the modem is bad. Needless to say I missed going out to dinner with my children. Now today they have took my box and disconnected my phone and I still have a big fat bill that I will not pay... Oh the supervisor was kind enough to credit my account for $20.00... PLEASE is this really how you do business. I trusted their company and employess to provide me the service I was told I would get. Would someone honestly cancel service with their current provider if they didn't think they were getting a better deal? I'm fighting this and have turned them into the Better Business Bureau and I am seeking legal counsil. If I did business this way at my job... I'd have no JOB!
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