Ultimate Van Lines Complaint - Do Not Use Ultimate Van Lines
DALLAS, TEXAS -- Beware of this company. They will lowball their quote. In their quote, they failed to mention fuel surcharges and nearly $2,000 in packaging and materials.
In addition, they underestimated the weight of our move by over 30%, despite the fact that we disclosed all furniture and large items and were only 20 boxes over our initial estimate (I doubt that each box weighed 130 pounds). They clearly lowballed the weight to get the quote.
The movers did not show up on the estimated date of delivery. They were impossible to get in touch with. When we finally got a hold of them, we got the runaround. They showed up the next day and refused to give us the "7 day guarantee" on the original delivery date because they claimed that they tried to schedule the move for after 5PM on the scheduled date. First of all, this never happened and secondly, were they really planning on starting the move at 5PM?
A horrible, unethical company. The actual moving cost was double their quote. Beware!