Northwest Airlines Complaint - NWA delays -- Poor Communication and Service
HONOLULU, HAWAII -- 'Our flight left the gate as scheduled at 10:50p from Honolulu only to turn around for a hydraulic line fault indicator. After five hours at the gate, turns out it's just a dirty connection plug. What? Five hours to figure that out?
It is hot, muggy, and cramped. There was one offer of water from NWA the entire time and maybe four total updates on what was happening.
Updates were vague, and of course another plane was not brought in, so there we sat--sweating and tired. NWA did offer passengers to deplane, but you couldn't leave the gate, or you might miss that call back.
Horrible experience. Communication was poor and it appeared the ground crew was reluctant to update even the pilot. This company seems to have some serious problems-poor planned maintenance aside.
You get what you pay for, and I will never pay NWA again. Will pay more for a proven track record.