Hilton Hotels Complaint - Beware of the NetDirect Rates!!!!!!
ANAHEIM, ARIZONA -- I made a reservation through Hilton online and got a NetDirect rate. I couldn't believe there was any reason I would change my reservation, since we had found a sitter for my kids, someone to watch the dogs, etc. A few days before the trip my baby niece passed away, and her funeral is on one of the days during our trip. I pleaded to the internet group and to the hotel directly. I offered to send them a copy of the death certificate, the hand out from the funeral, etc. I even told them that I didn't want a refund; I just wanted to change my dates. They refused to work with me. We had saved up for this trip and losing the hotel money means that we won't be able to go. They basically told me I had to chose between going to the funeral or going on my trip. Either way I wasn't going to get a refund, credit, or date change. They said I should have thought of the possibility that someone I know could die before I made my reservation. I used to have a high opinion of Hilton, but now I realize they are a cold hearted, corporate company that I will not stay at again.
My plan is now to go on every site possible and warn people about Hilton and their Netdirect rates. My family and friends have already agreed to boycott them. I just can't believe the airline was willing to give me credit for my tickets, but the hotel couldn't work with me.