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Asurion is not taking responsibility about scam with egift cards issued by them
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TENNESSEE -- On 7/11/16, I received an email with an egift card from Asurion company Walmart vendor) in the amount of $84.99. On 9/23/16, I printed the egift card and went to my local Walmart store (store #2174) to redeem it. To my surprise, it only had $24.99 available because 2 "transactions" were done on 8/5/16 in the amount of $60 on Walmart store #9115. When the floor supervisor gave me a print out of the history transaction, she explained to me that store 9115 does not exist. I immediately called the phone # printed in the egift card to find out what was going on. The 1st customer representative that I spoke to took my information and told me that somebody will contact me within 10 days. I called Asurion company back on 10/3/16 and this time, I spoke with a customer representative called Martina as well as her supervisor Michael (6505973) who indicated that an investigation was going to be done to find out what happened with the $60 missing from the egift card and somebody was going to call me within 3 days.
Today, 10/7/16, I called again because nobody had responded to my problem. This time I spoke with customer representative called September, who I asked to speak with Michael again. She stated that she will put me through with another supervisor (Vince-503464).
During an hour conversation with Vince, he explained to me that Asurion pays a 3rd party vendor to generate the egift cards that are sent and that it is not Asurion's responsibility when egift cards are "redeemed", and/or does not have any control of how this 3rd party vendor uses its computer program to generate the egift cards.

I asked him for the name of this 3rd vendor your company used and he said he did not had the name. That Asurion's accounting department is the one who has this information and he was going to send a request to them on my behalf for them to get in contact with me within 10 days. He also stated that he was not responsible if the accounting department did not call me back due to the "privacy" of this information.

As part of our conversation he said to me that if I thought my egift card was hacked by somebody, I should go to the police and file a report. To what I answered that I will do so as soon as I have the 3rd party vendor name that Asurion uses to fulfill their responsibility with customers that buy product care plan from Walmart.

I am very upset because it seems that I'm not going to recover $60 stolen from an egift card that was generated only for me and somebody within the 3rd vendor Asurion uses, had access to.

It should be embarrasssing for companies like Walmart and Asurion to use vendors that do not take the necessary electronic/internet security measures to guarantee the clients' money.

I want my $60 back and the assurance that Asurion, its 3rd party vendor, as well as Walmart resolve the issue at hand. If customer service is really important, they would take care of this.

I have been researching online regarding the ongoing scam at Walmart with the sale of plastic gift cards and have found hundreds and hundreds of complaints about it and the company is doing nothing to resolve the problem and make the customers whole. It will be very detrimental for Asurion to go through a similar situation where egift cards numbers that are computer generated are being hacked before the clients are able to use them and Asurion company is not doing anything to resolve the problem and hold its 3rd party vendor accountable.

I expect a response from the accounting department or somebody with authority within these companies/vendors to reimburse me the $60.

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Took iPad in Was Never Even Looked at After Week
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LINCOLN, NEBRASKA -- I brought in iPad on 1/20/23 for repair. Told me it would repaired by 1/25. Called on 25, said not done but repairers needed and they would be in on the 26th and it would then be repaired so I could take it. Went to business on the 27th to pick it up, not finished. I said please give me my iPad to take to another repairer they did and the iPad had never even been opened, never even looked at, numerous lies by business.

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55 Inch TCL 4k Smart Died
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ON LINE -- I talked to 4 different Asurion representatives (each of them was very nice) and each assured me that, I would receive a buyout for the amount of the warranty. Then I got a call saying they were going to send me a replacement TV, the bottom of the line Westinghouse from Best Buy, nothing I could do about it. The process has been going on for 12 days and they tell me it will take another 10+ days to get the subpar TV.

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Beware When Insuring Cell Phone
By -

Beware of Assurion - I think all cell companies use them for cell insurance. My stepdaughter had a phone replaced with this insurance company after she dropped her phone in Alfredo sauce at work. The claim cost $40, more than what the phone even cost. She received a new phone that was defective. We called about it after it stopped working about a week two at the most after receiving it. They had no problem saying they were going to replace it but what we got was just a battery.

So I called and they wanted some information from the inside back of the phone where the battery is located. As I was taking the back off to remove the battery, the phone separated into pieces and the representative had the nerve to tell me that there was nothing they could do for me because I HAD JUST PHYSICALLY DESTRUCTED THE PHONE. What a joke. All I was trying to do is take the back off to remove the battery and it came apart, why is that my fault? So I snapped the pieces back together, sent the phone back because now they had to inspect the phone to asses the damage I had done (haha).

I packed the phone like I was sending the hope diamond to the pope and when they received it, I was told that it was in pieces. Imagine that, as if I didn't know that was going to happen. So now we have to file a whole new claim and pay another $40 fee to get a $10 phone. Not to mention the monthly fee that is charged so now how much money have they collected? This company has done nothing but collect money, and sends out defective refurbished equipment to replace what is being claimed.

Just a circle of broken merchandise being sent around from one person to the next. It is worth taking the risk without the insurance, especially the way this company puts the blame on everyone else but themselves. BEWARE!!!!

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Awful Customer Service
By -

Let me start out first by saying that when calling assurion and Verizon, the people I spoke with were very nice and pleasant. With that being said, I've never been more frustrated. Let me give you a little bit of background. Since 2000, I've been your customer. The phone has been in my name since 2004. All of my friends, family, and coworkers at the Merrill Lynch corporate campus are your customers.

I've had issues with my phone, for the past eleven months. I assure you that I do not abuse, drop or get my phone wet. The screen has been freezing and the phone has been floppy (there is no resistance when I open the phone, and I have to hold the top up when I speak). Upon opening my phone today, the top half of my phone just disconnected from the bottom. At the Verizon store, they said that this problem is common with my LG phone.

So we've established that my phone just had physical and mechanical problems from the start. I go in the Verizon store, the friendly attendant called the hotline for me to see if I can get my upgrade early. They said that I would be eligible to get my upgrade early, however I do have insurance. If I didn't have the insurance (that I've been paying $6 a month for 8 years), they would have allowed me to sign a new agreement and upgrade the account. For some reason, you people punish people for carrying the insurance. Now I have to pay a $50 deductible, and I will not be able to contact my customers until Friday.

This is awful business. The phone was never right in the first place and now I'm paying for it. Be assured that I am telling all of my family members, friends and coworkers about my experience. I am going to urge everyone to switch companies. Assurion was absolutely no help, including the supervisor I spoke with. Be assured that I am going to try to get as many people to switch companies as I possibly can. Thank you, A future cingular customer.

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Insurance
By -

I think that this insurance company is messed up. They tell me that my phone has water damage without even seeing it. My phone goes nowhere near water. From the minute I got this insurance phone it never worked as well as my first phone. I couldn't even charge it with the wall charger. I had to go out and buy a car charger.

Then, I couldn't even make a phone call without it going into digital service mode. Nice re-manufactured phone. On top of that, when I do plug it into the wall charger, it goes into car kit mode. I don't even own a car kit or bluetooth, so how are you going to blame that on me? I think that it's your testers just looking to get paid without doing their jobs like they are supposed to.

I pay money every month for their services and they treat me like crap. This is not fair to the consumer and as an insurance company of this magnitude they should care about the consumer, but they don't. They are some of the rudest customer service reps that I personally have ever talked to.

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12 month warranty on product all a lie
By -

TENNESSEE -- Our juicy couture sidekick is only 6 months old. One of the letters on the keypad popped off, they say the keypad is not covered by the warranty; recently the phone would not work, only works in speaker mode. Called to get that fixed. They said "send it. We will replace it, or we also have a repair and return policy on your product."

Well they received the sidekick and called and said that because the letter on the keypad fell off it voided the warranty. If the keypad is not in the warranty why won't they fix the problem with the phone itself? It's all a lie. They say the keypad is not covered. Well then fix the other issue with the phone. That should be fixed. I want the phone fixed. I am not asking for a new phone. What does that repair and return policy for anyway. They are a bunch of liars and thieves at that company... Look out. These companies are full of bull. "Warranty", what the hell do they give us a warranty for???

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Assurion Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 3 ratings and
7 reviews & complaints.
Contact Information:
Assurion
648 Grassmere Park
Nashville, TN 37211
615-837-3000 (ph)
www.asurion.com
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