Assurion Informative - Awful Customer Service
To whom this may concern at Verizon and Assurion
Let me start out first by saying that when calling asurion and Verizon, the people I spoke with were very nice and pleasant. With that being said, I've never been more frustrated.
Let me give you a little bit of backround. Since 2000, I've been your customer. The phone has been in my name since 2004. All of my friends, family, and coworkers at the Merrill Lynch corporate campus are your customers.
I've had issues with my phone, for the past eleven months. I assure you that I do not abuse, drop or get my phone wet. The screen has been freezing and the phone has been floppy (there is no resistance when I open the phone, and I have to hold the top up when I speak). Upon opening my phone today, the top half of my phone just disconnected from the bottom. At the Verizon store, they said that this problem is common with my lg phone.
So we've established that my phone just had physical and mechanical problems from the start. I go in the Verizon store, the friendly attendant called the hotline for me to see if I can get my upgrade early. They said that I would be eligible to get my upgrade early, however I do have insurance. If I didn't have the insurance (that I've been paying $6 a month for 8 years), they would have allowed me to sign a new agreement and upgrade the account. For some reason, you people punish people for carrying the insurance. Now I have to pay a $50 deductible, and I will not be able to contact my customers until Friday.
This is awful business. The phone was never right in the first place and now I'm paying for it. Be assured that I am telling all of my family members, friends and coworkers about my experience. I am going to urge everyone to switch companies. Assurion was absolutely no help, including the supervisor I spoke with. Be assured that I am going to try to get as many people to switch companies as I possibly can.
A future cingular customer