Extended Stay America Complaint - Filthy - Hotel
MEMPHIS, TENNESSEE -- On May 14, 2008 my husband and myself along with several other parties involved with a wedding we were attending, in Memphis, TN checked in to the Extended Stay Hotel to stay for 4 nights. It was quite a disappointment. From the exterior view the place was well kept. However, from the moment of entering the room it was a different story. The recliner in the room was so filthy I took the comforter off the bed to cover it. When I did so it was obvious the blanket had not been changed and had several "nasty and crusty" spots on it. I called the front desk....I went to the front desk and was given another blanket to use. When I went into the bathroom several roaches met me at the door. The pipe of the sink was crusted over in dirt. The tub didn't drain properly and the sink didn't have a stopper. The carpet and walls were extremely dirty. We wouldn't touch the walls and I asked my husband not to walk on the carpet without shoes.
Because we were obligated to a function that evening we stayed in the room. The next morning I opened my cooler and the roaches were there. I will say the refrigerator was clean. Our room, and the rooms of the other parties, was so dirty the wedding party decided to check out the next day. The clerk at the front desk was kind and did not charge was for any of the time spent the second day. In a city we were not familiar with a second hotel had to be located immediately. We contacted others who were to check into the hotel and they cancelled the reservations. Most all of the wedding party already at the hotel checked out also.
I have never been in a hotel as filthy as this and on a rating of 1 to 10, with 10 being the highest, this was a 0. I am writing this so others visiting the Memphis, TN area will not use this hotel.