US Airways Complaint - Ticket Reissue
I purchased a round-trip e-ticket from Pittsburgh to Stuttgart, Germany. I am in Germany, having used the first half. My brother in law is getting married in Germany two weeks after my return flight (originally scheduled for June 19th, 2008), so I called to change the return date.
Though I have an e-ticket now, US Airways says because of computer issues they cannot issue me an e-ticket for my current itinerary. All they will issue me over the phone is an e-ticket with a different starting location. On two separate calls to them, they quoted me $1046 and $3900 for the change (both more than the original price of my ticket). To get a ticket with my current itinerary, they say I have to drive to Frankfurt, over 130 miles one way, to visit their ticket office and get a paper ticket.
I will say that with the one exception of the person who quoted me $3900, and who was quite rude, the rest of the people I have talked to have been pleasant and professional. But none of them will acknowledge that they are in violation of their contract on my ticket, which says I can exchange it for a similar e-ticket by paying their fee and the difference in price, and none of them (including their corporate customer service department, whom I have also contacted) have done anything to come up with a solution (Outside of me leaving from a different starting location and paying over $1000 for the privilege).