Sprint Informative - May 2008 - Sprint Billing & Customer Service Stinks
SAN JOSE -- If you're reading this because you're thinking of using Sprint as your cell carrier, don't get Sprint unless you want major headaches and erroneous charges showing up on your bill. Sprint will demand that you zero your balance before they do anything to resolve your claim. And that is handle by another dept. Sprint sucks!
I switched from Verizon to Sprint in order to receive signal in an area only serviced by Sprint in Southern Calif. BIG MISTAKE! I have had nothing but headaches from Sprint on their billing. Sprint's Customer Support is just about as ignorant as a plugged wooden nickel. These employees barely have enough logic to understand if the sun is shining, let alone figure they problem is on their end.
My last straw is this; In January of 2008 I paid my bill within the allotted time and 6 days before the due date of Jan 21. On the day after the due date, Jan 22, I receive a call from Sprint billing stating that my payment is late and my service will be halted unless I pay immediately. I explained that a payment was made and should have been received on the 15th. The Customer Service person says, "No, not showing in the system", to some effect. I mail another in (they wouldn't accept credit card payment over the phone). I check online 5 days later and there shows two payments for January, the 15th and 29th! Feb 21 rolls around and Sprint says I owe. We go back and forth and Sprint finally acknowledges that they owe ME and that the Jan 29 payment will be credited to my Feb balance. Everything is dandy until April where Sprint decides I owe for Feb, AGAIN!! MORONS! On the phone, back and forth with these morons until they acknowledge they owe me!!! All's fine? No way. Morons brain farted again. This is what I get, "You owe because you missed Feb's payment." I canceled and switched back to Verizon.
Let me say that this is not the first time Sprint has had a brain drain for they must hire from the lower 10% of intelligence, GED retards. How about being locked out of the system because it doesn't recognize my username and "new" password. Sprint's only viable means was to send me the new password via text on my cell, but I have text msg blocked for all the unwanted "charged" text msg's sent by Sprint sales/marketing. When I informed support to send me an email containing the temp pw, they send a canned email about special services. Their reply? Check your text message.
Oh, did I mention that Sprint's coverage has retarted? Front of my house, zero signal. Back, 5 bars but if I turn and move three steps, zero signal. Downstairs garage, zero signal. Sprint's new motto should be, "Get all that you can't get!"