Frank Bee Uniforms Complaint - Avoid At All Costs - Purchased Military Boots

Review by JoeCoastie on 2008-05-22
NEW YORK, NEW YORK -- There is no low price worth dealing with this company. As you may know, the military doesn't have the highest reputation for making a lot of money. While I was looking for a good deal on a pair of boots I came across the Frank Bee Uniform website and found a pair at a reasonable cost. That's all I found. I ordered the boots and was told that they ship in 3-5 business days. Three WEEKS later I had nothing so I called and was greeting by the RUDEST woman who simply told me without the order number handy she could NOT look up my order. I explained that I could get the number but not at that moment and she told me that it was impossible to look anything up without it and hung up. Two more weeks go by (and I got another pair of boots from a GOOD company) and still nothing.

Finally my wife got through to them and they said they would refund my money and that they were "sorry". That would take 72 hours and TEN DAYS LATER still no refund. I finally got through to them today and they said that the person who took the call did NOTHING so they would start the refund process today ...over two months later!

AVOID THIS COMPANY!!! There are TOO many other companies that can offer good prices AND good service, this is NOT one of them! Definately a buyer BEWARE!
Comments:2 Replies - Latest reply on 2008-05-22
Posted by Mrs. V on 2008-05-22:
If it's not to late, please file a dispute with your credit card.
Posted by Anonymous on 2008-05-22:
For future military needs not available through AFES stores, try Brigade Quartermasters (online and print catalog). They carry Altama mil-spec boots and almost everything else. They are 100% devoted to serving those who serve in the armed forces.

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