Direct Maytag Complaint - New dishwasher leaking and causing new laminate "floating" floor to buckle

Review by tdryan on 2003-10-31
MILLSTADT, ILLINOIS -- I purchased a Maytag dishwasher, Model # MDB8600AWB, from the Farview Heights, Illinois store on October 6, 2003. The salesman and I setup the delivery and installation for October 9, 2003. The dishwasher was delivered on that date, but was not installed on that date, nor did the delivery personnel haul away the old appliance as specified in my copy of the invoice. I phoned the store and was told they would send someone out to install the dishwasher on October 15, 2003. Two installers arrived that date at approximately 3:30 p.m. They did not have proper tools for the installation and asked my husband for a hard line cutter. My husband responded, "Do you mean a copper tubing cutter?" The installer said, "Yes, that's it." My husband supplied them with that tool. As a matter of fact, my husband had phoned Direct Maytag, Delivery Department in Belleville, Illinois prior to their delivery date and asked if the installation personnel would have the equipment they would need for installation and he was assured they would. After the installers finished their job, and I started using my new dishwasher, it began leaking all over my new floor! I phoned Direct Maytag and asked for them to send out someone as quickly as possible to see what was wrong with the dishwasher. On October 17, 2003 a service technician came out and found that the dishwasher was installed improperly, causing the dishwasher to drain improperly. His service ticket reads: "Found drain ran to disposal by installers and knock-out in place, moved to drain port on other sink, checked ok." Today's date is October 31, 2003 and I noticed that the floor at the base of the dishwasher (front) is buckling and there's water seeping through the new laminate flooring's trim! I phoned Direct Maytag once again and was told that a serviceman cannot be here until Monday, November 3, 2003. My floor is being ruined by either a faulty dishwasher or improper installation and then improper service technician repair. I gave over $2000.00 for my new floor and I feel as though Maytag is responsible for it's replacement and for the dishwasher to be repaired.
Comments:5 Replies - Latest reply on 2003-11-11
Posted by Anonymous on 2003-11-03:
The d/w's fine, so Maytag is out of it. The installer failed to remove the plug in the disposer and that prevented the unit from draining. The installer personally would(should) have insurance to cover if he was subcontracted by the selling retailer. If The store's own employees put it in, they(where you bought it)would cover damages. It doesn't sound like you were refused restitution. Be patiant and I'm sure it will get taken care of.
Posted by Anonymous on 2003-11-03:
As the installer was acting on behalf of Maytag during the installation, I would sue Maytag for the damage to your floor if you do not get immediate restitution for the damage. You absolutely have grounds for a law suit. Depending on the statutory limits for your state, you can take them to small claims to get the money back for your floor.
Posted by Anonymous on 2003-11-04:
Maytag customer is clueless. The installer is subcontracted by the retailer, not the manufacture. The store who sold it to you arranged the installation. I was in the business 12 years and trust me, do not waste your time going to Maytag on this.
Posted by Anonymous on 2003-11-10:
I feel your pain. I bought a dishwasher from Maytag and it has several problems in which the technicians refuse to accept as a faulty appliance. I hope you find a way to get your floor replaced at their expense.
Posted by Anonymous on 2003-11-11:
I was sleeping with my dog when all this happened.

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