Direct Maytag Complaint - New dishwasher leaking and causing new laminate "floating" floor to buckle
MILLSTADT, ILLINOIS -- I purchased a Maytag dishwasher, Model # MDB8600AWB, from the Farview Heights, Illinois store on October 6, 2003. The salesman and I setup the delivery and installation for October 9, 2003. The dishwasher was delivered on that date, but was not installed on that date, nor did the delivery personnel haul away the old appliance as specified in my copy of the invoice. I phoned the store and was told they would send someone out to install the dishwasher on October 15, 2003. Two installers arrived that date at approximately 3:30 p.m. They did not have proper tools for the installation and asked my husband for a hard line cutter. My husband responded, "Do you mean a copper tubing cutter?" The installer said, "Yes, that's it." My husband supplied them with that tool. As a matter of fact, my husband had phoned Direct Maytag, Delivery Department in Belleville, Illinois prior to their delivery date and asked if the installation personnel would have the equipment they would need for installation and he was assured they would. After the installers finished their job, and I started using my new dishwasher, it began leaking all over my new floor! I phoned Direct Maytag and asked for them to send out someone as quickly as possible to see what was wrong with the dishwasher. On October 17, 2003 a service technician came out and found that the dishwasher was installed improperly, causing the dishwasher to drain improperly. His service ticket reads: "Found drain ran to disposal by installers and knock-out in place, moved to drain port on other sink, checked ok." Today's date is October 31, 2003 and I noticed that the floor at the base of the dishwasher (front) is buckling and there's water seeping through the new laminate flooring's trim! I phoned Direct Maytag once again and was told that a serviceman cannot be here until Monday, November 3, 2003. My floor is being ruined by either a faulty dishwasher or improper installation and then improper service technician repair. I gave over $2000.00 for my new floor and I feel as though Maytag is responsible for it's replacement and for the dishwasher to be repaired.