DirecTV Inc Complaint - Great for NFL fans - Crappy customer service
92115, CALIFORNIA -- I had Direct TV and loved every minute of it; why wouldn't I; I'm a football fan... Anyways, I relocated and had to setup a new Dish. So I use Direct TV's relocation service and setup a time and date. The tech shows up... oh wait, I have another story to tell first... So at my first place, Direct TV was already setup - so all I need was a cable box. It took their tech 2x before they ever showed up. Then about 6 months later I decided to upgrade to the HD DVR (spent $300). The 1st time the tech brought the wrong equipment, the 2nd time the tech never showed up, 3rd time the tech call to reschedule; and finally they showed up w/ the correct equipment and took care of me. Now, back to my relocation story; I moved from one part of town to another part of town (San Diego). Anyways, the tech guys calls about 20min before the end of the 2 hour time period they give themselves to show up to ask if we can reschedule. I said no... So I had to be a "d*ck" and tell them I'm not going to put up w/ this crap again and the manager said he would see what he could do...
Well, for the first time he said he has a tech that can show up after 5pm - I said, cool. The tech shows up and right off the bat says we cannot install the dish here because the tree out back is in the way (I moved into a condo)... I said, sh*tty. So I lived w/ it and got cable. Well, since I just upgraded about 2 months to the HD DVR ($300) I wanted to see if they would give me a refund? I called, I wrote and I b*tched... Nothing they would do for me, they kept sending me from person to person, from manager to manager and finally told me to write to some shmuck in Colorado... I did... All I got was a sorry... I guess they don't want to keep potentially reoccurring clients that are willing to put up w/ their crappy customer service? Oh, but the greats part of all, is that since they couldn't setup the dish I called to cancel my service and they charged me a $250+ for early cancellation. Now how does that work? I want to keep the service, but they cannot provide me with their services anymore and I get penalized for it? Screw Direct TV - NEVER AGAIN!
Not only, did I have these problems, but my brother had problems with the tech crew as well - he never did get Direct TV.