Ford Motor Complaint - Ford Motor Service / Parts
CHARLOTTE, NORTH CAROLINA -- I have a Ford Windstar 2001 Van. At one point the ABS light came on. During the next few weeks, the light would go off and on intermittently. While I was gone on Business trip, the light came on and stayed on. My wife takes it in for service and we were hit with an 2100.00 dollar bill for brakes, labor, and some other nice expensive part. When I got home a few days later, the ABS light popped on again. Scanning the forums online, I found a switch underneath the brake fluid tank that people wrote about. I looked it up and bought it for less than 40 bucks, it took all of 10 minutes to replace, and the ABS light has not come on since. I am thinking I was ripped off 2100.00 dollars, but too late and I have no used parts to look at.
Then less than 3 months (vehicle at 110,000 miles), another light pops on which indicates a problem with the emissions system. This time I went online first, and found it to be the heater core. I am not a mechanic by any stretch of the imagination, but when looking at what people paid to have this done (700.00 to 1100.00 dollars), I decided to get a drawing from Ford showing where the part was when I bought the heater core (100.00 dollars roughly) I spent Sat. taking it out, and Sun. putting the new one in. Not really hard work, the hardest part was getting the hoses off on the engine side of the firewall, and then getting the lower cover seated on the firewall in the cabin.
The last thing to happen is the Driver's side power window started flaking out, sometimes it would go down, sometimes not. I am currently in the process of trying the switch assy. (82.00 dollars), then if that don't work the FEM/GEM, not sure of the price for this, imagine it to be around 200.00 - 300.00. Then if that does not work then the motor. Unfortunately the motor is pinned to the door with some kind of snaps and I don't have the tool to pop those. Also the motor does not have a "brake/release" button like you have on a garbage disposal or other similar motors, so I can not raise my window, it is in the down position. I am willing to bet that this will cost around 500.00 - 1000.00.
Oh yeah, forgot about the transmission. Driving along, come to a stop, can't move, engine running. After about 20 minutes, finally get it to move, transmission fluid leaking, take it in, the gaskets have to be replaced, and "sun" gear assembly inside has to be replace. It was also knocking, so they replace another part which name escapes me at the moment, all of this cost 2200.00. It still knocks, I hesitate to take it in for fear of paying more for nothing.
With the door switch, I will have spent 4500.00 dollars on this vehicle. Sad to say, but I will be stuck with it the rest of this year. When I finally own it. I will be trading it in later this year and I will MOST DEFINITELY NOT be buying a ford product. They make crap, they treat you like crap, and they could give a crap about your problems. They think very highly of their service at the rates they charge for CRAP repairs.
FORD does not care about service, they only want your money, do yourself a favor and buy from some other company.